Install links won't open in CC

[nathancclu]

I recently subscribed to the All Apps bundle (with student discount), and tried installing Premiere Pro. I could not find premiere when I used the CC app search bar, and when I opened the link from my browser, I was redirected to the CC app home menu. The same happened with Photoshop and a few other apps. Is there a way I can get the apps I paid for?

[nathancclu]

I checked my plan and found out that the PC I'm currently using isn't in the activated devices list. My school laptop is activated and links and apps open there. How do I activate this PC.

[kglad]

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then, with your problematic computer, sign out and back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

[nathancclu]

I've tried this multiple times to no avail, as this PC will not show up in the activated list. What else can I do?

[kglad]

Delete the entire contents of the OOBE folder:

1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

2) Browse to the following location based on your operating system.

A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE

Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE

Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

then restart cc and sign in with the adobe id used to confirm your subscription

[nathancclu]

I tried the steps listed above (for Windows) but I'm still not activated on this PC. Is there another way I can get CC to work properly here?

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html


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