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Installation message reads: "Adobe creative cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'" I have downloaded and tried to install, but this error keeps occuring. any suggestions?
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Use the Cleaner Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html