Install photoshop purchased via Dell

New Here ,
Jun 06, 2021 Jun 06, 2021

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I bought a Dell computer and purchased photoshop through them. The Dell Delivery app gives me a product code, but no install key, and when I click download, it sends me to Adobe. Adobe doesn't have a record of my purchase.
How do I find my install key based on the product code? Help!

 

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correct answers 1 Correct Answer

Adobe Community Professional , Jun 06, 2021 Jun 06, 2021
If these links don't help, you will need to contact either Dell or Adobe support: https://helpx.adobe.com/download-install/kb/redemption-code-help.html https://helpx.adobe.com/download-install/kb/find-serial-number.html Adobe Customer Service (make sure to sign into your Adobe account first) : https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person. You may also be able to con...

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Adobe Community Professional ,
Jun 06, 2021 Jun 06, 2021

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If these links don't help, you will need to contact either Dell or Adobe support:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

Adobe Customer Service (make sure to sign into your Adobe account first) :
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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LEGEND ,
Jun 06, 2021 Jun 06, 2021

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Photoshop doesn't have product codes. Is it perhaps Photoshop Elements that you purchased instead?

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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This Dell Knowledge Base Article helped out another Dell Photoshop Elements customer a couple of weeks ago, so you might want to take a look at it:

 

How to Install Adobe Photoshop Elements / Premier Elements | Dell

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