Install problem

New Here ,
Aug 02, 2020 Aug 02, 2020

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When I press the install button in creative cloud, photoshop just loads normally as if nothing is wrong until it reaches 100%. Then I get the message 'phottoshop is installed' but I can't find it anywhere on my laptop (MacBook Pro with touchbar) and the creative cloud app also says that I can install the app, even though I just did that. How can I fix this? I need it for school

 

(If you know how to fix this in dutch, please tell me in dutch cause that would me easier to understand)

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Creative Cloud, Installation

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correct answers 1 Correct Answer

Adobe Employee , Aug 03, 2020 Aug 03, 2020
Quincy_Lindeborg, sorry you are having problems with Photoshop CC showing as installed in the Creative Cloud desktop app.  Please see https://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html for steps you can take to resolve the error. Once Photoshop is listed as installed, then you should be able to use the steps listed in https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html to open it. Please update this public forum discussion, if you have an...

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Adobe Employee ,
Aug 03, 2020 Aug 03, 2020

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Quincy_Lindeborg, sorry you are having problems with Photoshop CC showing as installed in the Creative Cloud desktop app.  Please see https://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html for steps you can take to resolve the error.

 

Once Photoshop is listed as installed, then you should be able to use the steps listed in https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html to open it.

 

Please update this public forum discussion, if you have any questions.

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