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New Here ,
Nov 06, 2020 Nov 06, 2020

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Updating/ instaling CC is an absolute pain. Firstly, I was unable to install CC after I uninstalled it. I managed to do so with the help of an Adobe agent. But now the update is stuck and I cannot download any apps until it updates. It shouldn't be so hard to perform simple installation procedures. 

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Activation, Creative Cloud, Installation

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correct answers 1 Correct Answer

Adobe Community Professional , Nov 06, 2020 Nov 06, 2020
restart your computer.   if that doesn't fix the problem, reset the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:Win: Ctrl + Alt + RMac: Cmd + Opt + Rif that fails, try to repair the cc apphttps://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.htmlif that fails go ahead and uninstall/reinstall per the above linkif that fails, do a clean cc install following each applicable step:uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html...

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Adobe Community Professional ,
Nov 06, 2020 Nov 06, 2020

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restart your computer.

 

if that doesn't fix the problem, reset the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair the cc app
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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