Installation adobe products keeps hanging at 9%

New Here ,
Jan 08, 2020 Jan 08, 2020

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Just bought a licence for adobe creative cloud and i am trying to install indesign. I tried 3 times also in save mode but every time installation stops at 9% and doesn't continu. I waited half an hour and tried again but cant get through the installation process. My account has administrative rights, installing on a mac so no difficult firewalls.

 

Anybody any thoughts/solutions?

 

Much obliged...

 

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Activation billing and install

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Adobe Employee ,
Jan 09, 2020 Jan 09, 2020

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Hi there,

 

So sorry to hear about this issue. Please try the steps shared in this help article: https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

Also, I am moving this discussion to Get Started community for expert help.

 

Regards,

Srishti

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New Here ,
Jan 09, 2020 Jan 09, 2020

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Thnks Srishti, for helping me.

 

I read this page yesterday allready and tried everything that is said.

I tried installing about 6 times in different ways, also tried different apps. 

 

Indesign is for the time being most important for me, so i even tried to install an older version (maybe the problem is that my PC is not fast enough, allthough creativecloud indicated 100% compatibility) but i can't find the settings where i can change those preferences so i can only find the latest version.

 

Are you sure there is nothing wrong with the installprogram?

 

Hope to hear from you, witht regards, Marc

 

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Adobe Community Professional ,
Jan 09, 2020 Jan 09, 2020

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Look here: https://prodesigntools.com/adobe-cc-2020-direct-download-links.html.

 

As adviced you should contact Contact Customer Care to get the direct download link. That will make sure that the install does not stall during downloading.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Jan 10, 2020 Jan 10, 2020

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Dear sir,

The posted link will bring me to the same page i always visited. With the
older versions i also end up on the page with 2020 apps.

The problems stays the same. Installation stops at 9%, every time i try.

Do you have a direct link to a page with an older version of Indesign?

With regards,

Marc

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Adobe Community Professional ,
Jan 10, 2020 Jan 10, 2020

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LATEST
As advised you should contact customer care! On the link of myprevious post, you will find in the right lower corner a callout with 3 Points. Click that one.

Abambo
via mobile phone.
Regards, Abambo
Hard- and Software Engineer and Photographer.

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