Installation Creative cloud

New Here ,
Dec 30, 2020 Dec 30, 2020

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Hello,

I have a problem installing Creative Cloud Desktop on Windows 10 64bit. Once the app is installed and started, it crashes and I recommend restarting the pc or the app. None of the solutions proposed by the FAQ session seem to help.

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Creative Cloud, Installation

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Adobe Community Professional ,
Dec 30, 2020 Dec 30, 2020

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first try, resetting the cc app.

 

to reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

if that fails, click your start button > type winver > enter > embed* a screenshot of the winver panel.

 

*

kglad_0-1609338632547.png

 

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New Here ,
Dec 30, 2020 Dec 30, 2020

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winver.jpg

I tried the restore I haven't solved

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Adobe Community Professional ,
Dec 30, 2020 Dec 30, 2020

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you have an older version of win 10.  try and update it by clicking your start button > update > check for updates.

 

if you can update your os, restart your computer and see if the problem is fixed.  if not, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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