Installation error. Excess activations.

New Here ,
Feb 21, 2021

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Hello, I have the program but it won't let me install it due to the number of activations exceeding.
I have already uninstalled the program on my other devices and it doesn't work.
Someone knows about this.

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Download and install, How to, Problem or error

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kglad LATEST
Adobe Community Professional ,
Feb 22, 2021

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before uninstalling you should have deactivated (help>deactivate) first.

 

at this point:

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1614006440653.png

 


in the chat field, type AGENT
be patient, it can take quite a while to reach a human

request an "activation count reset" for your program

if you ask for anything else related to your unsupported program, the agent may refer you back here where you won't be helped (other than re-supplying you with the above info)

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