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Installation Error

New Here ,
Sep 23, 2020

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Hi there, I recently tried downloading some programs from the creative cloud.The first being lightroom which froze about 10% into the installation. I then had to force quit and relaunch but it wouldn't let me and it kept showing that there was an ongoing installation and it made me quit it with no other options.Lastly i tried installing the creative cloud for desktop which also said there was an installation ongoing. Please do help as soon as possible thank you!

 

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Installation Error

New Here ,
Sep 23, 2020

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Hi there, I recently tried downloading some programs from the creative cloud.The first being lightroom which froze about 10% into the installation. I then had to force quit and relaunch but it wouldn't let me and it kept showing that there was an ongoing installation and it made me quit it with no other options.Lastly i tried installing the creative cloud for desktop which also said there was an installation ongoing. Please do help as soon as possible thank you!

 

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Installation

Views

50

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 24, 2020

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Hi Mugen007

 

Thank you for posting your query here and sorry to hear about the trouble you are facing. 

 

Please Open Windows Task Manager (for Windows computer ) or Mac Activity Monitor (for a Mac) and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Please refer to the following help article for Error Code p81 as per the error mentioned in the attached screenshot:  https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html#error81 

 

Please Open the web link : https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 And scroll down to the Section "Problems installing? Try alternative download links "

 And please Click on :"Windows | Alternative downloads"

 There you will see the Option for "Windows 10 (64-bit)" Please click on "Download" and try using the Creative Cloud App.

 

Please let us know if that helps.

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