installation error

New Here ,
Feb 20, 2021 Feb 20, 2021

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I'm trying to install on my laptop and get the following error:

the code execution cannot proceed because 

VCRUNTIME140_1.dll was not found.

 

Any suggestions on how to resolve?

Thank you

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Creative Cloud, Installation

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Adobe Community Professional ,
Feb 20, 2021 Feb 20, 2021

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That is a Microsoft problem, so you need a Microsoft solution
Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

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