Installation issues

Nov 13, 2020

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Good evening,

I dowloaded Adobe creative cloud and tried to install it but my Pc can't reach Adobe server. I haven't any internet issues and I tried all the proposed solution. I'm using a student account. 

 

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Creative Cloud, Installation, New user

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Installation issues

Nov 13, 2020

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Good evening,

I dowloaded Adobe creative cloud and tried to install it but my Pc can't reach Adobe server. I haven't any internet issues and I tried all the proposed solution. I'm using a student account. 

 

TOPICS
Creative Cloud, Installation, New user

Views

83

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Nov 13, 2020 0
Adobe Community Professional ,
Nov 13, 2020

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confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html do you see both logos?

 

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

kglad_0-1605301557401.png

 

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Nov 13, 2020 1
Nov 13, 2020

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could you fix your problem? I have the same problem and I already tried everything and I can not solve it

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Nov 13, 2020 0
Nov 14, 2020

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Nope, the problem isn't solved sry 😕

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Nov 14, 2020 0
Adobe Community Professional ,
Nov 14, 2020

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there's win 10 bug.  see if applies to you:

 

do you see a yellow “No Internet Access” error triangle in the Windows 10 system tray and can’t connect to the internet in apps , but can browse the web as you normally would, you’ve got the bug.

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Nov 14, 2020 1
Nov 16, 2020

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Nope I have not such symbols, all is normal.

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Nov 16, 2020 0
kglad LATEST
Adobe Community Professional ,
Nov 16, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Nov 16, 2020 1