Installation issues

New Here ,
Feb 08, 2021 Feb 08, 2021

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I was having issues with my creative cloud and apps so I went to uninstall it which I get a message saying completed with error. I tried restarting my computer, and used the cc cleaner tool and nothing seems to work. As when I try to reinstall it only gets to 14.5% as if it gets stuck. My mac is 10.12.6 Sierra (I probably bought around 2010 so it is older)... would that be the issue? Please help!

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Creative Cloud, Installation

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Adobe Community Professional ,
Feb 08, 2021 Feb 08, 2021

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Hi,

 

Thank you for posting your query here.

The minimum OS requirement for installing Creative Cloud products is macOS version 10.14 (Mojave) & the recommended version is macOS Catalina (version 10.15).

 

Please consider upgrading the Operating system in order to be able to install Creative Cloud products and recieves their timely updates. 

You may as well refer to the following help article for ways to update the software on your Mac : https://support.apple.com/en-us/HT201541 

If this does not help, you may take help from Mac Support Team by visiting :  https://support.apple.com/en-in/mac 

 

Hope this helps.

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