Installation of any cc app is blocked

New Here ,
Oct 31, 2020 Oct 31, 2020

Copy link to clipboard

Copied

I've tried all solutions of the help center but nothing has changed:the instalation programm of any app is blocked.

I'm trying to solve this problem since 1 week.

Always I do the solutions nothing changes.

I've a white page when I install apps.

 

What can I Do ? 

TOPICS
File sync

Views

61

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 31, 2020 Oct 31, 2020

Copy link to clipboard

Copied

first, close your cc desktop app.

 

then, rename the opm.db file by: navigate to the OOBE folder.

 

Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE

 

and rename the opm.db file to opm_old.db, eg

finally, launch your cc desktop app.

 

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

 

p.s. please don't attach images to adobe forums (that then require downloading to view). embed images using the "insert photo" icon at the top of the reply field (or copy and paste)

 

 
 

kglad_0-1604148625567.png

 

 

 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines