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Installation stops at 4.7%

New Here ,
Jan 12, 2020

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Hi everyone. Yesterday I bought Photoshop online with the monthly payment. I started the download yesterday immediately after the purchase but it crashes at 4.7% and it doesn't give me any errors, it just doesn't go on downloading the software. Today I tried to exit and re install everything but it always crashes at 4,7%. what should I do?

I have OS catalina.

thank you

I just find a way. It is currently doing the installation (over 71% done) without a bug. I did the following:

1. download and run the Creative Cloud Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creative-cloud-cleaner-tool

2. download and run the Creative Cloud desktop app uninstaller: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#uninstall_mac

3. Restart the computer and start the installtion of any Adobe app (photoshop in my case).

It should work like a charm!

Good luck!

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Crash or freeze, Download and install, Mac, Problem or error

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Installation stops at 4.7%

New Here ,
Jan 12, 2020

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Hi everyone. Yesterday I bought Photoshop online with the monthly payment. I started the download yesterday immediately after the purchase but it crashes at 4.7% and it doesn't give me any errors, it just doesn't go on downloading the software. Today I tried to exit and re install everything but it always crashes at 4,7%. what should I do?

I have OS catalina.

thank you

I just find a way. It is currently doing the installation (over 71% done) without a bug. I did the following:

1. download and run the Creative Cloud Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creative-cloud-cleaner-tool

2. download and run the Creative Cloud desktop app uninstaller: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#uninstall_mac

3. Restart the computer and start the installtion of any Adobe app (photoshop in my case).

It should work like a charm!

Good luck!

Topics

Crash or freeze, Download and install, Mac, Problem or error

Views

1.7K

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Adobe Community Professional ,
Jan 12, 2020

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hi check the following link hope it helps you...Regards

 

https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

Ali Sajjad

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New Here ,
May 14, 2020

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That was a worthless link.  The question was that the install stops.  The link here just takes you to "how to install."

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Adobe Employee ,
Jan 13, 2020

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Moved to Get-Started

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New Here ,
Jan 13, 2020

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I am also getting this exact same issue, did you find a solution?

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New Here ,
Jan 13, 2020

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I'm having the same 4.7% stop. The link that lambiloon provided did not help.  Any other solves?

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New Here ,
Jan 14, 2020

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Hi, I have same problem, my OS is Catalina 10.15.02

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