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Installation

New Here ,
Mar 10, 2020

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I purchased the ADOBE Creative Cloud package which includes a suite of apps including Premiere Pro.  I get a "waiting" message and nothing happens (after days).  How can I resolve this problem?

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Creative Cloud, Installation

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Installation

New Here ,
Mar 10, 2020

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I purchased the ADOBE Creative Cloud package which includes a suite of apps including Premiere Pro.  I get a "waiting" message and nothing happens (after days).  How can I resolve this problem?

TOPICS
Creative Cloud, Installation

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47

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Mar 10, 2020 0
Most Valuable Participant ,
Mar 10, 2020

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Mar 10, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Mar 10, 2020

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...

I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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Mar 10, 2020 0