Installed apps not shown as installed

Community Beginner ,
Jun 20, 2013

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I installed Lightroom 5 in the  original version of AAM and the first app I downloaded in the new version was PS CC but neither show up in the installed list.  All apps after PS show up as installed.  How do I correct this as I will not be able to update them as it is now?

For additional posters who are facing difficulties with the Creative Cloud applications reflecting the proper update or install status within the Creative Cloud application.  Please see Creative Cloud AAM lists Applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.  The solutions provided have been vetted and have allowed many Users resolve the difficulties they have been facing.

If you are still facing difficulties after completing all four of the listed solutions, or if you would like assistance with the solutions provided, please contact our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

KCH as has been previously discussed I would also encourage you to contact our support team.  They can look at the difficulties you have been facing and see if there is any additional options besides completing solution 4.

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Adobe Employee ,
Jun 20, 2013

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I am sorry Carljh2 are you stating that you are unable to locate Photoshop CC after you have installed it?  If so which operating system are you using?  Where have you looked to attempt to open Photoshop CC?

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Community Beginner ,
Jun 21, 2013

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No, PS CC installed ok and is working fine, but does not show as installed in the installed list in Adobe Application Manager. It shows in the lower part of the list with INSTALL by it. My concern is that when there is an update, I will not be made aware of it.  All apps downloaded after PS show up correctly as installed. I am using Windows 7 64 bit.  I have AAM on my laptop running the same system and everything is working correctly including Lightroom 5 which was downloaded with the previous version of AAM.

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Adobe Employee ,
Jun 21, 2013

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Carl please try solution 1 and 2 in Creative Cloud AAM lists Applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.  This should allow you to resolve your current difficulties with Photoshop not being displayed properly.

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Community Beginner ,
Jun 21, 2013

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Jeff, thanks for the apply but have already tried these (the first does not apply and the second just shows the same list as before I deleted). Have attached screenshots.AAM1.JPGAAM2.JPG

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Explorer ,
Jun 22, 2013

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Jeff --

I am encountering the same problem that Carljh2 is having, except for me, the program that Adobe Creative Cloud fails to recognize is Acrobat X1 Pro. When I click on the "Apps" section of the Creative Cloud drop-down menu, it shows seven "installed" apps listed under the heading "your apps (7)." Six are from the CS6 Design Premium package: Dreamweaver, Fireworks, Flash Professional, Illustrator, InDesign and PhotoShop; the other is Muse (I have a monthly subscription). Under the heading "find new apps," the first listed is Acrobat X1 Pro with the option to "try." But I already own Acrobat X1 Pro -- I purchased when it was first released. It is installed on my system. Per Carljh2's concern, I'm worried that I'll miss key updates, etc., because of this. Please note on the attached screenshot: the Acrobat X1 Pro launch screen next to the Creative Cloud menu that asks me if I want to try Acrobat X1 Pro.

CC_Inset.png

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Adobe Employee ,
Jun 22, 2013

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Karl and KCH if solution 1 and 2 are not resolving the issue of the Adobe Application Manager updating you can also try solution 3 and 4.  You can also trigger a check for updates within the applications themselves if you want to hold off on the step of removing the software and running the cleaner tool.  The check for updates can be triggered from Help>Updates.

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New Here ,
Jun 23, 2013

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I have exactly the same issue as Carljh2 and I have attempted the solutions mentioned in http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

I have now uninstalled and reinstalled my apps 4 times to temporarily 'fix' this issue but it keeps reappearing once I restart.

I now also have a bill from my line provider for excess bandwidth usage which I'm laying solely at Adobe's door thanks to the gig's and gig's of data I've downloaded trying to resolve it. Can I charge Adobe for my download bills? I doubt it.

Suffice to say, I no longer believe there is a fix that us users can do but rather its a piece of buggy software that Adobe needs to fix and get out to us urgently!

I love the software but this new cloud idea seems to not have been properly tested judging by the numerous issues everyone appears to be having.

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Explorer ,
Jun 24, 2013

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Jeff --

Thanks, but ... four solutions? How about if I just wait until Adobe updates its flawed software? That sounds much easier than going on a fishing expedition. As to your suggestion that I can manually check for updates: yes, I know. I've been able to do that since CS2 or 3. The problem is, I've spent thousands of dollars on updates since then so I don't have to do it. Finally, this solution: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html relates to the problem of AAM listing apps as "up to date" when not installed. To repeat, my problem is the exact opposite: AMM is failing to recognize installed software.

Please Adobe, fix your buggy software.

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Community Beginner ,
Jun 24, 2013

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Ditto to KCH.  I am not a commercial user of Adobe products but a photo enthusiast that has been using Photoshop since CS and have been on a long learning curve so am not looking at 'jumping ship' to learn a new product.  I think Adobe’s arrogance to what consumers want compared to what suits them is appalling.  Seeing that Australians pay some of the highest prices for software in the western world, the government has set up an enquiry and made sure that Adobe, Microsoft and Apple attended.  One of the excuses they used was high transportation costs; I defy anyone to tell me how this applies to downloaded products!  I am not totally against the idea of the Creative Cloud, just think consumers should have a choice between that and licensed software.  I doubt if many users would download every Adobe product so I think a fairer solution would be to charge a reasonable price for individual programs.  Also, Adobe have been promoting Creative Cloud for a long time now so you would think that they would have fully tested AAM before launching.

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Adobe Employee ,
Jun 25, 2013

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Rich do you use any type of system optimizers which might be affecting your installation?

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Community Beginner ,
Jun 25, 2013

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Glad to see the latest update for AAM still hasn't fixed the problem with downloaded apps not showing.  What was this update supposed to do; would be nice if Adobe told you what is different like they used to?

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Adobe Employee ,
Jun 26, 2013

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Carljh2 you can find the release notes regarding the most recent update at Creative Cloud app for desktop | Release Notes - http://helpx.adobe.com/creative-cloud/release-note/release-notes-1-0-183.html.

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New Here ,
Jun 27, 2013

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Hi Jeff,

I dont really use system optomizers. I'm firmly in the belief that if your system is bogged down, start afresh and reinstall your operating system.

I have a test case that I would like you to report feedback to whoever is the appropriate person:

I have acquired a space PC and ran a fresh installation of Windows 7 Professional x64 on it. I have also fully patched this system and installed a basic AV program (ClamWin). I then installed all my CC apps on this fresh computer. Initally, all programs reported installed. After I restarted, it returned to not showing some of my installations.

I have however noticed a pattern to the issue. The only apps showing installed are the 32-bit only apps. Any that are 64-bit or have a 64bit counterpart do not display as installed. Could this be related to the installtion location in the preferences? I assume the default is just the 32-bit Program Files folder and maybe this is why only some installtions show up?

I still firmly believe this is a software bug in the CC program and Adobe really need to get a fix asap. Manually updating all my Adobe products takes me forever!

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New Here ,
Jun 27, 2013

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I have the same problem, although it just manifested itself after the updating Creative Cloud (AAM). I subscribed to Creative Cloud, downloaded and installed most of the apps (Photoshop, Premiere, After Effects and so on already installed), but after updating AAM the only apps listed as installed belong to the Edge family. Also, am using a Mac with Mountain Lion, so seems the bug is not a Windows exclusive. Please fix it, I tend to install updates to fix bugs, not cause them.

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Adobe Employee ,
Jun 27, 2013

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Ok Rich thank you for the feedback.  This discussion thread has primarily been about Mac OS users.  Would you mind posting to a new discussion thread and post back the URL of the discussion thread here?  This way we don't have to complicate the discussion with Windows and Mac OS based solutions.

Nwire to confirm your installer applications in Mac OS 10.8 are not showing as installed?  Which solution provided above allows you to consistenly resolve this difficulty?  Most of the Mac applications are 64-bit only are you saying that only the Edge applications show up?  You can find the technical specifications for Edge at http://html.adobe.com/edge/inspect/tech-specs.html.

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New Here ,
Jun 27, 2013

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Jeff -- I tried solutions 2 and 3 to no avail, the problem persists. Solution 1 doesn't address my issue at all and solution 4 seems drastic - reinstalling all the software for this bug.

To confirm your other question: After yesterday's update to Creative Cloud, yes, only the Edge applications show up in the list. To be honest am not terribly interested in the technical specifications of Edge - I just want the software I'm paying for to work as expected.

To add: I now installed Prelude to see if it would pop up in the list of installed software - and it did. So maybe I do need to reinstall all the apps for them to show up correctly. Seems like a pain, as I just installed them, and this supposed update to CC just mucked thing up for me.

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Explorer ,
Jun 27, 2013

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Per nwire's comment that this problem affects Macs as well as PCs: I have Adobe Creative Suite (CS6) installed on a Mac Pro (early 2008) and a Macbook Pro (mid 2009). Both computers use Apple's most recent operation system (OSX 10.8.4). Both computers have the same problem, which began when I installed the Creative Cloud "update."

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Adobe Employee ,
Jun 27, 2013

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KCH which solution in the offered document do you have to utilize to have the applications listed properly within the Creative Cloud application.  I believe previously you implemented solution 1 and 2 with no affect?

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Explorer ,
Jun 27, 2013

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Jeff -- I have not tried either solution for two reasons: First, based on my gut and other responses in this forum, I'm skeptical that this is some sort of an installation issue -- it seems more like flawed software. Uninstalling my entire Creative Suite and then reinstalling it feels like a drastic measure. Second -- and more to the point -- the solutions you recommend address the problem of AMM listing applications as "up to date" when they're not installed. My problem is that AMM no longer recognizes that I have Acrobat X1 Pro on my system. Instead of listing it as "up to date," it's suggesting that I install it.

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Adobe Employee ,
Jun 27, 2013

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Thank you for your feedback KCH LTD.

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New Here ,
Jun 27, 2013

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Hi Jeff,

I think that what everyone has been experiencing is the buggyness related to AMM --- it seems this piece of software is the broken link in the chain that is the full CC.

I too have been experiencing the same problem --- despite the fact that you can go to "help" > "updates", I think the issue here is that this seperate CC app should be working as it is supposed to be.

I have come from CS6 which was working perfectly and this CC seems to be full of bugs. I've ignored all the arguments over the subscription idea of CC but the amount of bugs that are noted in this software cannot be ignored.

Screen Shot 2013-06-28 at 8.19.14 AM.jpg

Mac OSX 10.7.5 - not running any system optimisers

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Explorer ,
Jul 04, 2013

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To follow up: Yesterday, I was prompted to install a Creative Cloud update. I did, hoping it would solve these annoying problems. Unfortunately, it did not -- everything is exactly the same as before.

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New Here ,
Jul 04, 2013

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I have yet to be offered an update. But to follow up as well: I eventually did re-install all the apps, and now they're showing up correctly as installed and up to date in Creative Cloud. The only thing: I could have sworn I had Adobe Media Encoder listed in Creative Cloud before, but now it's gone - not showing up under Your apps or Find new apps.

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Adobe Employee ,
Jul 04, 2013

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Nwire Adobe Media Encoder is installed with several of our applications which use it's functions.  It is not available as a separate install option at the moment like Adobe Bridge CC is.

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New Here ,
Jul 04, 2013

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OK, thanks Jeff for the clarification! Good to know nothing's wrong.

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Community Beginner ,
Aug 18, 2013

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Not that this helps you, but I was in the same boat as you (installed apps not showing as intalled). But after uninstalling and re-installing Creative Cloud app via the link in step 3 (I'm a win8 user), it now works, even after rebooting (as some people have stated it goes back after rebooting).

Also Adobe, if this helps you to help others, I noticed in the preferences section under the Apps tab, everything was greyed out when it wasn't working properly as per mine and KCH's issue, but now that I reinstalled it and it's working, the Apps tab is showing normally and is not greyed out.

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New Here ,
Aug 18, 2013

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It seems the latest version of Adobe CC has fixed this problem of installed apps not showing.

I had to uninstall CC then reinstall as Adobe Application Manager would keep crashing when trying to update CC.

Works fine now !

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Community Beginner ,
Aug 19, 2013

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After reading these last 2 posts,I uninstalled AAM (including using the clean up tool), downloaded the latest version and re-installed and still have only the same 3 programs showing up as installed. Still shows InDesign, Illustrator & PremierPro as not beiing installed.

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Explorer ,
Aug 19, 2013

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I installed the latest version of Adobe CC recently and can confirm that the problem still persists for me. Acrobat Xl Pro still displays as uninstalled under the "Apps" tab. Also, when I toggle to the "Home" tab, all I see is a blank screen with a wheel that spins and spins and spins and ...

Adobe: ARE YOU LISTENING?

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Adobe Employee ,
Aug 19, 2013

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KCH LTD have you completed the four solutions listed in the document in message #3?  If so then I would recommend working directly with our support team at http://adobe.ly/yxj0t6.

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Explorer ,
Aug 19, 2013

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Hi Jeff --

Thanks for your reply ...

Solution #1 does not apply to me, since my problem is the opposite of the one described.

Solution #2 did not work.

Solution #3 did not work.

As regards solution #4, I have no intention of uninstalling and then reinstalling my entire Creative Suite on two computers in the hope that this possible solution might work. I prefer to live with the annoying incosistancy in the hope that someday Adobe will fix the problem and release bug-free software that actually works as promised.

Thanks -- Keith.

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Adobe Employee ,
Aug 19, 2013

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KCH if you are looking for additional solutions then please contact our support team so they can work with you directly.

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New Here ,
Aug 19, 2013

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Hi Jeff,

I am having the same problems as KCH on MacOS 10.8.4

I've only just subscribed to CC and after downloading the software using the CC desktop yesterday and using it sucessfully, today I was shown a list of all the CC apps that I had downloaded with a message that they needed updating.

I selected them all and tried to update them but the update failed on each and every one.

I suspect that there is a problem with the current version of the installers and I hope your techncal guys get this sorted out soon.

Thanks

Rick

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Explorer ,
Aug 22, 2013

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I have this problem also

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Adobe Employee ,
Aug 22, 2013

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For additional posters who are facing difficulties with the Creative Cloud applications reflecting the proper update or install status within the Creative Cloud application.  Please see Creative Cloud AAM lists Applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.  The solutions provided have been vetted and have allowed many Users resolve the difficulties they have been facing.

If you are still facing difficulties after completing all four of the listed solutions, or if you would like assistance with the solutions provided, please contact our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

KCH as has been previously discussed I would also encourage you to contact our support team.  They can look at the difficulties you have been facing and see if there is any additional options besides completing solution 4.

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Community Beginner ,
Sep 02, 2013

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The link to download the app mentioned in solution 3 for Windows is not working.

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Adobe Employee ,
Sep 03, 2013

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The links for both Windows and Mac took me to the download page.  I would recommend trying a different web browser if you continue to experience difficulties Gswd.

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Community Beginner ,
May 16, 2014

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Recently had this same problem - had only flash and dreamweaver being displayed despite having photoshop, illustrator, after effects etc. installed.
spoke to adobe about it and it was fixed by going to preferences in the creative cloud app and selecting a different language in my case i changed from english (international) to english (north america) and all of the apps appeared after that.

hope this helps someone.

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New Here ,
May 21, 2014

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I was having this issue and went to the Adobe Application Manager app (OS X) and realised it wasn't signed in there with the correct details - so signed in there and then it all started working as it should!

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Community Beginner ,
May 21, 2014

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After Jeff has made about 1 million excuses and kept telling people to follow a process that has zero to do with the problem, out of the blue comes Mark with his simple solution to the problem. The reason you are not seeing all of the apps you have installed is that some smart coder decided to only count apps that use the same language that you have set in your preferences. Try changing to English North America and see all your apps show up. After all everything is about America so it makes sense

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Explorer ,
Jun 02, 2014

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Coincidentally just discovered this strange little quirk myself. How very annoying...

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Explorer ,
Aug 23, 2014

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It was something as simple as that - thank you so much for solving the problem.

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Community Beginner ,
Jun 12, 2014

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Changing the language worked for me. Thanks.

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New Here ,
Sep 23, 2014

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Changing lang from English (North Am) to English (Int) allowed the true status of the installed apps to be shown.  Seems like every update of the CC Desktop app (AMM?) brings a new error code and new problems.  My OS install is about as vanilla as it gets but I still have issues with CC at update time.  PLEASE up the priority to help solve these annoying, time consuming and confidence sapping problems.

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Community Beginner ,
Nov 26, 2014

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Hi, the language change worked for me too.

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Community Beginner ,
Feb 03, 2015

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Thanks, very helpful.

Since I'm dealing with Asian languages (and need "Compound fonts"), I needed to install an "Asian" version of Illustrator and InDesign for the option to show up, even when using the English interface.

As a result, Creative Cloud only showed Illustrator and InDesign (Asian) as installed, even when Ps, Lr, Ae.... were installed as well (US English)

Creative Cloud app keeps separate lists of apps for different language versions, so switching back to the preferred language (e.g. US English) will again show apps installed in that language. It would be great if the CC app gave some kind of a hint it was doing just that.

For the record, Jeff A Wright should add this to the "Accepted Solution".

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New Here ,
Jan 05, 2016

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This helpde. I have all apps installed in CZECH and when I changed the language in CC App to CZECH too, everything starts to work.

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New Here ,
Sep 01, 2014

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Same problem here.

I had everything installed and updated.

The next day everything is visible with the "Install" button (not "Update") like it has never been installed.

Removing OPM.db file , changing language and changing Location in Preferences didn't help.

Now I cannot update the application or even remove them from my system (for some unknown reason).

Thank you Adobe

You wasted my money , wasted hours downloading all that crap , and now I'm wasting my time (instead of working for money) trying to find a way around your retarded applications.

I'm frustrated and disappointed.

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Community Beginner ,
Nov 20, 2014

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Many thanks to Mark for the solution. Shame on the Adobe staffer on handing out default answers instead of actually investigating thoroughly.

For the record this occurred for me after creating a Install Package via. Creative Cloud Packager which give you the option to select Language when creating the package. In my case I chose English International... silly me!

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