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Installed Captivate with license, now I have lost all Creative Cloud Apps.

New Here ,
Mar 27, 2020

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I Installed Captivate with license, now I have lost all my Creative Cloud Apps.

I have license for both.

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

How can you lose all Creative Cloud apps if they are installed on your machine?

Which operating system do you have?

 

  1. Open your Creative Cloud Desktop App.
  2. Click on your Avatar (top right image).
  3. Sign-out.
  4. Close all apps.
  5. Restart your computer.
  6. Open Creative Cloud Desktop app.
  7. Click your Avatar.
  8. Sign-in with your paid Creative Cloud plan ID and password.

 

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Installed Captivate with license, now I have lost all Creative Cloud Apps.

New Here ,
Mar 27, 2020

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I Installed Captivate with license, now I have lost all my Creative Cloud Apps.

I have license for both.

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

How can you lose all Creative Cloud apps if they are installed on your machine?

Which operating system do you have?

 

  1. Open your Creative Cloud Desktop App.
  2. Click on your Avatar (top right image).
  3. Sign-out.
  4. Close all apps.
  5. Restart your computer.
  6. Open Creative Cloud Desktop app.
  7. Click your Avatar.
  8. Sign-in with your paid Creative Cloud plan ID and password.

 

Topics

Creative Cloud

Views

71

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Mar 27, 2020

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How can you lose all Creative Cloud apps if they are installed on your machine?

Which operating system do you have?

 

  1. Open your Creative Cloud Desktop App.
  2. Click on your Avatar (top right image).
  3. Sign-out.
  4. Close all apps.
  5. Restart your computer.
  6. Open Creative Cloud Desktop app.
  7. Click your Avatar.
  8. Sign-in with your paid Creative Cloud plan ID and password.

 

Nancy O'Shea, ACP
Alt-Web.com

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M_Jolley LATEST
New Here ,
Mar 27, 2020

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Thank you Nancy.

Its now fixed!

 

I tried your instructions above several times as soon as I lost my Apps. What I saw after installing Captivate was every App installed said Start Trial. I could open Apps but only with a 7 day trial.

 

The problem in case anyone else has a similar issue was I used to log in as Personal User but now when I log in as Business User my Apps are now available again.

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