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Installed Illustrator and Photoshop from Adobe CS4 Master Collection - getting Error 5 at runtime

New Here ,
Aug 31, 2020

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After installing just Illustrator, Photoshop, and any of the common components from Adobe CS4 Master Collection, and after rebooting, trying to run Photoshop it has me accept the license agreement and then asks me if I want to run the trial or put in my serial number. Regardless of which I do the app closes without any message or indication of an issue.

 

If instead I run Illustrator it comes up and says:

 

Licensing for this product has stopped working.

This product has encountered a problem which requires that you restart your computer before it can be launched.

If you continue to see this message after restarting your computer, please contact either your IT administrator or Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 5

http://www.adobe.com/support 

 

I contacted chat support and they sent me here.

 

I've tried various things I found on the net including removing every Adobe product from the computer, deleting c:\Program Files (x86)\Adobe, c:\Program Files (x86)\Common Files\Adobe, and C:\Users\<myusername>\AppData\Local\Adobe, reboot, reinstall.

 

So far nothing has made a difference.

 

Computer is Windows 7 SP1.

 

Thanks in advance for any help.

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Installed Illustrator and Photoshop from Adobe CS4 Master Collection - getting Error 5 at runtime

New Here ,
Aug 31, 2020

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After installing just Illustrator, Photoshop, and any of the common components from Adobe CS4 Master Collection, and after rebooting, trying to run Photoshop it has me accept the license agreement and then asks me if I want to run the trial or put in my serial number. Regardless of which I do the app closes without any message or indication of an issue.

 

If instead I run Illustrator it comes up and says:

 

Licensing for this product has stopped working.

This product has encountered a problem which requires that you restart your computer before it can be launched.

If you continue to see this message after restarting your computer, please contact either your IT administrator or Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 5

http://www.adobe.com/support 

 

I contacted chat support and they sent me here.

 

I've tried various things I found on the net including removing every Adobe product from the computer, deleting c:\Program Files (x86)\Adobe, c:\Program Files (x86)\Common Files\Adobe, and C:\Users\<myusername>\AppData\Local\Adobe, reboot, reinstall.

 

So far nothing has made a difference.

 

Computer is Windows 7 SP1.

 

Thanks in advance for any help.

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Adobe Community Professional ,
Sep 01, 2020

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New Here ,
Sep 01, 2020

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Thanks Ged. That looked like a great article and had me full of hope. 🙂

 

I did everything in it, sadly at the end of the all the situation is the same.

 

When I run Photoshop.exe it is just dying - you see it in Task Manager for 5 seconds or so after you accept the license agreement, and then it just disappears.

 

I have run Event Viewer and found that an EventID 1001 is happening on Photoshop.exe 

 

Fault bucket 369238982, type 0
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: Photoshop.exe
P2: 11.0.0.0
P3: 48d3882e
P4: amtlib.dll
P5: 2.0.1.10077
P6: 488fb678
P7: 001632ec
P8: c000000d
P9: 00000000
P10:

Attached files:
C:\Users\{redacted}\AppData\Local\Temp\WER4DD1.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\{redacted}\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_469e833eeb7ca77411e38d4eb8b5c1d61b4ab54_214a7b56

Analysis symbol:
Rechecking for solution: 0
Report Id: 08b79558-ec5f-11ea-a54c-d4bed9513525
Report Status: 0

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New Here ,
Sep 01, 2020

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After having done a complete reinstall I decided to redo the steps in the article you linked.

 

This time I noticed I got an error during LicenseRecovery.exe. I can't swear if I got this before or not:

 

* Trusted Storage files were backed up successfully!
* Trusted storage was successfuly recovered!
* 32/64-bit Anchor Service(s) installed successfully!
* Sorry: Could not install service!

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Adobe Community Professional ,
Sep 01, 2020

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If you haven't already try using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Sep 01, 2020

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Thanks Ged. Should I use that one or the one specifically for CS4 at:

http://www.adobe.com/support/contact/cs4clean.html

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Adobe Community Professional ,
Sep 01, 2020

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The Cleaner Tool that Ged linked also works for CS4:

option-windows_v1


Best Regards, Maurice

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New Here ,
Sep 01, 2020

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Thanks. As per the instructions I removed CS4 before running the cleaner.

 

Both the CS4 and the CC versions say no session found to delete.

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