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After installing just Illustrator, Photoshop, and any of the common components from Adobe CS4 Master Collection, and after rebooting, trying to run Photoshop it has me accept the license agreement and then asks me if I want to run the trial or put in my serial number. Regardless of which I do the app closes without any message or indication of an issue.
If instead I run Illustrator it comes up and says:
Licensing for this product has stopped working.
This product has encountered a problem which requires that you restart your computer before it can be launched.
If you continue to see this message after restarting your computer, please contact either your IT administrator or Adobe technical support for help, and mention the error code shown at the bottom of this screen.
I contacted chat support and they sent me here.
I've tried various things I found on the net including removing every Adobe product from the computer, deleting c:\Program Files (x86)\Adobe, c:\Program Files (x86)\Common Files\Adobe, and C:\Users\<myusername>\AppData\Local\Adobe, reboot, reinstall.
So far nothing has made a difference.
Computer is Windows 7 SP1.
Thanks in advance for any help.
Thanks Ged. That looked like a great article and had me full of hope. 🙂
I did everything in it, sadly at the end of the all the situation is the same.
When I run Photoshop.exe it is just dying - you see it in Task Manager for 5 seconds or so after you accept the license agreement, and then it just disappears.
I have run Event Viewer and found that an EventID 1001 is happening on Photoshop.exe
Fault bucket 369238982, type 0
Event Name: BEX
Response: Not available
Cab Id: 0
These files may be available here:
Rechecking for solution: 0
Report Id: 08b79558-ec5f-11ea-a54c-d4bed9513525
Report Status: 0
After having done a complete reinstall I decided to redo the steps in the article you linked.
This time I noticed I got an error during LicenseRecovery.exe. I can't swear if I got this before or not:
* Trusted Storage files were backed up successfully!
* Trusted storage was successfuly recovered!
* 32/64-bit Anchor Service(s) installed successfully!
* Sorry: Could not install service!
The Cleaner Tool that Ged linked also works for CS4:
Thanks. As per the instructions I removed CS4 before running the cleaner.
Both the CS4 and the CC versions say no session found to delete.