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Installer hangs on browser authentication

Community Beginner ,
Sep 14, 2019 Sep 14, 2019

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I've tried several apps and the main Creative Cloud installer (I have the all apps plan) and it hangs every time I get to the part requiring browser identification, here:

HELP2.png

I get taken to the browser window (in Chrome, regardless of my default browser settings) and it says:

clipboard_image_1.png

But the installer does not proceed, and I end up here:

HELP3.jpg

If I click on "If your browser is not responding, sign in here" nothing happens. I've uninstalled, tried again, then used the Adobe CC cleaner tool and removed everything, tried again, I've gone into the registry and deleted all Adobe keys, I've run as admin and as not, I've restarted and tried installing in Safe Mode with networking. Same results. I've also tried signing out before being taken to the browser, then signing in, then getting the "You're all set!" screen again. I've tried doing that with a different account. Nothing has worked.

 

Prior to this I had only Photoshop installed, and it worked fine. The issue started when I switched to the 'all apps' plan and tried to install acrobat. The installer hung 1/2 way through the Acrobat install. I quit, tried again, and got the above. Then tried all the steps I mention above. I also tried installing other apps, which is why the screengrab above shows my attempt to install XD.

 

I've explored all the forums and FAQs and tried everything suggested in them.

 

(Posting again because someone marked my previous post as spam.)

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correct answers 3 Correct answers

New Here , Nov 28, 2019 Nov 28, 2019

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New Here , Jul 26, 2020 Jul 26, 2020

July 2020 and I too had this problem, and for me I have a brand new computer and have never installed anything Adobe except flash player; that's when I realized. All Adobe GUI's (graphical user interface) are governed  by Windows Internet Explorer privacy setting regardless if you are using other internet browsers. So you have to check your Windows Internet Explorer settings (not Edge) and insure that Java Script and Scripting are enabled. You can do this one of two ways. Either open Internet Ex

...

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Community Expert , May 27, 2022 May 27, 2022

to clarify @iDaze's solution:

 

Adobe's GUIs (graphical user interface) are governed by Windows Internet Explorer privacy setting regardless if you are using other internet browsers. so you have to check your Windows Internet Explorer settings (not Edge) and insure that Java Script and Scripting are enabled.

 

one way to do this is to open Control Panel (icons) > internet options > "security" tab > custom level > enable "scripting" and "scripting of java applets" (both are towards the bottom) >

...

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New Here ,
May 27, 2022 May 27, 2022

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Thanks for this. TransMac Crack is the best converter and file, reader. It easily shares the data among mac devices and windows. As, It is very helpful to perform different tasks. It divides the work into multiple selections and makes it easy and more reliable. Also, It is very helpful to perform complex tasks. The new user easily understands it well. It has the ability to compress large files and reduce their size.

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New Here ,
Mar 12, 2020 Mar 12, 2020

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I found a solution that worked for me. Following the steps for Internet Explorer below fixed the issue:

 

https://helpx.adobe.com/x-productkb/multi/enable-javascript.html

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New Here ,
May 20, 2020 May 20, 2020

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Sounds like your JavaScript is disabled. You need to enable JavaScript for the installer to continue.

 

Google enable javascript and it should help.

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New Here ,
Jul 26, 2020 Jul 26, 2020

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July 2020 and I too had this problem, and for me I have a brand new computer and have never installed anything Adobe except flash player; that's when I realized. All Adobe GUI's (graphical user interface) are governed  by Windows Internet Explorer privacy setting regardless if you are using other internet browsers. So you have to check your Windows Internet Explorer settings (not Edge) and insure that Java Script and Scripting are enabled. You can do this one of two ways. Either open Internet Explorer and click on the "gear" "settings" > internet options or via Control Panel > internet options. Once you have "internet options" gui open you click on the "security" tab which is where you will find your internet security settings, and will have to check to make sure your security settings via "security level" in the "security tab", and make sure "scripting" and "scripting of java applets" are "Enabled". (once the changes are made remember to click "apply") This will enable and allow java script for Internet Explorer. Again you are doing this regardless of what internet browser you primarily use because Adobe gui's are governed by internet explorer settings. I remembered that I always have this problem when I have to update "Flash Player", and I have to go through this same hassle of enabling Java on Internet Explorer every time I have to update Flash Player.

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New Here ,
Nov 02, 2020 Nov 02, 2020

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Thanks, this works.

Wonder how they expect you to figure that out.

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New Here ,
May 26, 2022 May 26, 2022

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thanks SO much! Worked! 

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Community Expert ,
May 27, 2022 May 27, 2022

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to clarify @iDaze's solution:

 

Adobe's GUIs (graphical user interface) are governed by Windows Internet Explorer privacy setting regardless if you are using other internet browsers. so you have to check your Windows Internet Explorer settings (not Edge) and insure that Java Script and Scripting are enabled.

 

one way to do this is to open Control Panel (icons) > internet options > "security" tab > custom level > enable "scripting" and "scripting of java applets" (both are towards the bottom) > click apply

 

kglad_0-1653662993472.png

 

kglad_1-1653663049528.png

 

 

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New Here ,
Jan 12, 2023 Jan 12, 2023

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Finally an answer that worked! Thanks!

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New Here ,
Jan 20, 2023 Jan 20, 2023

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It worked perfectly, you really have a very genuine knowledge.  Thank you very much for sharing this solution. 

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New Here ,
Oct 10, 2020 Oct 10, 2020

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I had the same issue and I fixed it with internet options and setting the security level from high to medium-high

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New Here ,
Dec 17, 2020 Dec 17, 2020

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Install an older adobe app from 2014, like premiere pro, then sign in. it will install adobe premiere pro 2014, then detect system updates and reinstall everything including the new creative suite. uninstall the old software and reinstall the new apps!

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New Here ,
Jan 08, 2021 Jan 08, 2021

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It is very strange - but you need to open Internet Explorer and enable Javascript in there (https://helpx.adobe.com/x-productkb/multi/enable-javascript.html)

Even if you are using Chrome or Firefox to authenticate.

 

It works after that!

 

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New Here ,
Jan 10, 2021 Jan 10, 2021

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Direct installing the app it was the ulimate solution for me:

https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Community Beginner ,
Jan 14, 2021 Jan 14, 2021

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I am also faceing the same issue

 

I have tried everything 

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New Here ,
Feb 04, 2021 Feb 04, 2021

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My case is because the internet explorer's javascript is disabled, and this might usually caused by Windows servers' internet explorer security enhanced configuration, I disabled it, allows JavaScript and it finally works. Also, the Alternative downloads will also work if you don't want to configure your IE settings since it requires you to put your account&password by default.

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New Here ,
May 27, 2022 May 27, 2022

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Fishing Hook MOD APK is a one of a kind fishing game that emphasizes realism. Players will spend the majority of their time in this sandbox sailing around the world on a virtual cruise, launching the fishing reel, and performing skillful skills to win the most awful fish. Fishing Hook is a game that you should not skip if you enjoy fishing games. Players can experience fishing in some of the world’s most spectacular locations thanks to captivating gameplay, breathtaking visuals, and vibrant gameplay.

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New Here ,
Apr 11, 2023 Apr 11, 2023

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PSA for people using DROPOX.

Move the installation file out of your downloads into the root of your user folders and run the installer again this will resolve the issue. DROPBOX does some stupid folder redirection which means that running installers from any 'Synced' location will fail across the board.

 

Hope this helps someone!

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Community Expert ,
Apr 11, 2023 Apr 11, 2023

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LATEST

thank you, @Wahid29347699gjc8 

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