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Installer issue with exit code 191

New Here ,
Dec 16, 2016

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I've tried installing on Windows 10 but keep getting a failed install at 49% with this error:

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:0.6.8.6

FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.8.6). Error code: '191'

ERROR: hdhelper exe at C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDHelper.exe failed to install UWP app with xml
Adobe.CC.XD
C:\adobeTemp\ETRD474.tmp\1\SparklerApp\SparklerApp.appxbundle
0.6.8.6
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:


Microsoft.VCLibs.140.00
14.0.24123.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETRD474.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


false

with error code -1073741819

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

I've seen suggestions that its might be to do with not having the Anniversary update, however I have this installed up to the most recent release. Any light on why this error is happening?

Samuellaycock are you also attempting to install to a custom location?  Have you adjusted any of the Environmental variables for Windows 10 such as the location of the temp directory?

If so I would recommend reverting to installing to the Program Files directory to see if XD then installs successfully.  If you continue to face difficulties, and you have modified the location of the Temp directory then you may also want to revert to storing the data on your C: drive to see if this then allows for a successful installation.

Finally if you continue to face difficulties, or have not customized the install location or the temp directory, then I would recommend installing XD on a newly created local administrator account.  You can find complete details on how to set up a new account at Adobe troubleshooting: Creating an admin account in Windows .

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Installer issue with exit code 191

New Here ,
Dec 16, 2016

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I've tried installing on Windows 10 but keep getting a failed install at 49% with this error:

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:0.6.8.6

FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.8.6). Error code: '191'

ERROR: hdhelper exe at C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDHelper.exe failed to install UWP app with xml
Adobe.CC.XD
C:\adobeTemp\ETRD474.tmp\1\SparklerApp\SparklerApp.appxbundle
0.6.8.6
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:


Microsoft.VCLibs.140.00
14.0.24123.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETRD474.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


false

with error code -1073741819

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

I've seen suggestions that its might be to do with not having the Anniversary update, however I have this installed up to the most recent release. Any light on why this error is happening?

Samuellaycock are you also attempting to install to a custom location?  Have you adjusted any of the Environmental variables for Windows 10 such as the location of the temp directory?

If so I would recommend reverting to installing to the Program Files directory to see if XD then installs successfully.  If you continue to face difficulties, and you have modified the location of the Temp directory then you may also want to revert to storing the data on your C: drive to see if this then allows for a successful installation.

Finally if you continue to face difficulties, or have not customized the install location or the temp directory, then I would recommend installing XD on a newly created local administrator account.  You can find complete details on how to set up a new account at Adobe troubleshooting: Creating an admin account in Windows .

Topics

Creative Cloud, Installation

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Adobe Employee ,
Dec 16, 2016

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Hey samuellaycock-

It looks like it's a general problem with installing UWP applications on your machine and not with XD in particular. I'm going to move this question into the Creative Cloud installer forum to get our experts on the case.

Thanks!

-Elaine

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Adobe Employee ,
Dec 16, 2016

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Samuellaycock what process are you using to install XD?  Are you utilizing the steps listed in Download and install Creative Cloud apps ?

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New Here ,
Dec 18, 2016

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Yeah, I'm installing through the Creative Cloud app.

Just for reference, it's not a problem with UWP apps in general as I've installed some today as a test, and no errors for any of them.

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Adobe Employee ,
Dec 19, 2016

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Samuellaycock are you also attempting to install to a custom location?  Have you adjusted any of the Environmental variables for Windows 10 such as the location of the temp directory?

If so I would recommend reverting to installing to the Program Files directory to see if XD then installs successfully.  If you continue to face difficulties, and you have modified the location of the Temp directory then you may also want to revert to storing the data on your C: drive to see if this then allows for a successful installation.

Finally if you continue to face difficulties, or have not customized the install location or the temp directory, then I would recommend installing XD on a newly created local administrator account.  You can find complete details on how to set up a new account at Adobe troubleshooting: Creating an admin account in Windows .

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New Here ,
Jul 20, 2018

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Can you please help me? I already tryed everything and i can´t install adobe XD in my windows 10

erro.jpg

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New Here ,
Sep 14, 2018

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Hello,

Same , please it s not free for us !

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New Here ,
Apr 07, 2019

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Hey hope this helps, in my case i had Ad Blocker installed on my browser, so i stopped it  and now my XD is installed, the last piece of file adobe needs to install is commng from the browser and ad blocker saw that as a threat and blocked it......so it now works, happy XD

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Community Beginner ,
Dec 18, 2016

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I got the same error. How to fix it?
My system: Windows 10 Enterprise 14393.576 / x64

-------------------------------------

Exit Code: 191
-------------------------------------- Summary -------------------------------------- -
2 fatal error(s), 2 error(s), 0 warnings(s) FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:0.6.8.6 FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.8.6). Error code: '191' ERROR: hdhelper exe at C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDHelper.exe failed to install UWP app with xml Adobe.CC.XD C:\adobeTemp\ETRF30E.tmp\1\SparklerApp\SparklerApp.appxbundle 0.6.8.6 x64 CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US,
SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware,
OID.1.3.6.1.4.1.311.60.2.1.3=US adbxd: Microsoft.VCLibs.140.00 14.0.24123.0 x64 CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US C:\adobeTemp\ETRF30E.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx false with error code 1 ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

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New Here ,
Dec 18, 2016

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Yeah, I have the same problem installing from the CC app. I'm running windows 10 on a small ssd and configured things to be installed at a different drive, if that's useful information.

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:0.6.8.6

FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.8.6). Error code: '191'

ERROR: hdhelper exe at C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDHelper.exe failed to install UWP app with xml
Adobe.CC.XD
D:\adobeTemp\ETR5820.tmp\1\SparklerApp\SparklerApp.appxbundle
0.6.8.6
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:


Microsoft.VCLibs.140.00
14.0.24123.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
D:\adobeTemp\ETR5820.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


false

with error code 1

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

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Guide ,
Dec 19, 2016

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In addition, could you please check if windows firewall service is enabled in services.

Open Run command and type services.msc

Bottom side find windows firewall

Right click and open properties

If it is diabled, then change it to automatic and start the service.

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Community Beginner ,
Dec 20, 2016

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I checked on two computers (Windows 10 Enterprise 14393.576 / x64). Methods do not work...

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Community Beginner ,
Apr 26, 2017

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Just start the Windows Firewall service and the installer works! It would be disabled by default if installed another security software like Kaspersky and it would prevent the update of XD. Not sure how the installer relates to the Windows Firewall but the fact sounds a bit annoying.

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Adobe Employee ,
Apr 26, 2017

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Thanks for sharing your solution!

-Elaine

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New Here ,
Jul 15, 2018

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it works for me. tnx a lot.

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