Installer not responding

New Here ,
Jun 04, 2021 Jun 04, 2021

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I have gone through the steps to install photoshop and lightroom, and all goes well until it asks me to open the installer. Then it loads and a dialogue box opens and says "you can't open the application 'Photoshop Installer' because it is not responding." How do I get past this step?

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Creative Cloud, Installation, New user

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
Jun 04, 2021 Jun 04, 2021

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I tried all of the alternative download methods but every time I try to open an installer I get the not responding dialogue box.

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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suspend your av and any other security programs that might prevent a program from running.

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