Highlighted

Installing apps onto new computer

New Here ,
Jul 18, 2020

Copy link to clipboard

Copied

I have just purchased a new computer and i cant seem to download and install the apps onto the new computer (macbook pro) 

When i go to cloud, it takes me to the page where i can purchase but i already have the full package and pay monthly. It also says i have no packages but i do.

Please dont send me a link in the how to download and install as its not working.

Thanks

Topics

Installation

Views

41

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Installing apps onto new computer

New Here ,
Jul 18, 2020

Copy link to clipboard

Copied

I have just purchased a new computer and i cant seem to download and install the apps onto the new computer (macbook pro) 

When i go to cloud, it takes me to the page where i can purchase but i already have the full package and pay monthly. It also says i have no packages but i do.

Please dont send me a link in the how to download and install as its not working.

Thanks

Topics

Installation

Views

42

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 18, 2020

Copy link to clipboard

Copied

Did you login with you Adobe ID on the site before trying to download? The best way to download would be to install Creative Cloud desktop application, use the Adobe Id with which you purchased the subscription to log into Creative Cloud app and then use it to download the applications you want

 

-Manan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Jul 19, 2020

Copy link to clipboard

Copied

Please dont send me a link in the how to download and install as its not working.

Please don't just tell us things aren't working, please tell us what happens when you try, including full error messages. We can't look over your shoulder!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...