Installing by PS Elements 2019 into my new pc Error code

New Here ,
Feb 25, 2021 Feb 25, 2021

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I have downooaded the PS Elements into the new pc Win 10.  I am unable to get past the sign in prior to use.  Tried numerous times using by Amazon product code.  Can some hlpe please, very frustrating.

 

This error code is not recognised:

Something went wrong

Please try again later. If the problem persists, contact Customer Support for assistance and provide this error code:

e66c047c-ab92-4b76-b368-86ac6d06d1e8

 

Thank you, Laurence B

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Adobe Community Professional ,
Feb 25, 2021 Feb 25, 2021

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If it's a new buyed version of Photoshop Elements you have to redeem the redemption code to start using your product.

Learn how to use Adobe redemption codes and product codes to activate your apps

Serial numbers, redemption codes, and product codes | Student and Teacher editions (adobe.com)

 

 

If you have already redem your redemption code you can't redem once again. On the first redem process you got an serial number. Take a look into your Adobe account to find the appropriate serial number.

 

If this doesn't help please described your problem more detailed.

What you done before the error occured?

on which step of the installation the error occur?

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New Here ,
Feb 26, 2021 Feb 26, 2021

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Thank you. Bought via Amazon in 2018. A one-off purchase with Product Key
to redeem. Which was fine, till I tried to move it to this new PC. On the
final step, after downloading and trying to open. The Adobe sign-in comes
up, and asks for the input code, then it is just declined. I've tried to
delete the programme and reload, and just it does it again.

The Code You Entered Is Invalid.
?

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Most Valuable Participant ,
Feb 26, 2021 Feb 26, 2021

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>asks for the input code

 

WITHOUT POSTING IT HERE is your serial number 6 groups of 4 numbers with no letters?

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Adobe Community Professional ,
Feb 26, 2021 Feb 26, 2021

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Redemption codes won't work.  You need the serial number that begins with 1057.

Did you write it down and keep it in a safe place?

https://helpx.adobe.com/photoshop-elements/kb/find-serial-number-elements.html

 

Your serial number should be in your Adobe account.

https://acccount.adobe.com/products

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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