installing creative cloud and photoshop

New Here ,
Jun 14, 2021 Jun 14, 2021

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Cant install adobe creative sloud ans photoshop, I have mac os catalina 10.15.5

any idea?

thanks

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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@defaultejbgz7rclqry wrote:

Cant install adobe creative sloud ans photoshop, I have mac os catalina 10.15.5

 


Can you be more specific as to what is happening preventing you from an install?

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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Hi @defaultejbgz7rclqry 

Since your question is about Installing Creative Cloud, I have moved this from the Photoshop forum where you posted to Download & Install. You need to install the Creative Cloud app first, then install Photoshop from the CC app.

 

Is this a new subscription? Or are you reinstalling? Or installing to a second computer?

 

"Can't install" is vague. Please tell us what happens and if you get any error messages.


~ Jane

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Thanks Jane, the problem is I Can’t install creative cloud ether.

Pamela.

Obtener Outlook para iOS

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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Do you have a computer user profile with administrative level permissions to install software?

 

Does your computer meet the system requirements to run Creative Cloud?

- https://helpx.adobe.com/creative-cloud/system-requirements.html

Pay particular attention to Photoshop's new GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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