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Installing creative cloud on two devices

New Here ,
Apr 16, 2014

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I bought a 1 year prepaid membership just now and wanted to install creative cloud on two different laptops.  How do I do that?

Hello Ndwyer,

You can visit https://creative.adobe.com/ to download your products. Also you can refer to the article: http://helpx.adobe.com/creative-cloud/help/install-apps.html which will give you the required instructions.

Please do let me know for any query.

Regards,

Ratandeep Arora

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Installing creative cloud on two devices

New Here ,
Apr 16, 2014

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I bought a 1 year prepaid membership just now and wanted to install creative cloud on two different laptops.  How do I do that?

Hello Ndwyer,

You can visit https://creative.adobe.com/ to download your products. Also you can refer to the article: http://helpx.adobe.com/creative-cloud/help/install-apps.html which will give you the required instructions.

Please do let me know for any query.

Regards,

Ratandeep Arora

TOPICS
Creative Cloud

Views

16.7K

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Apr 16, 2014 1
Most Valuable Participant ,
Apr 16, 2014

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Sign in to your Cloud subscription on the 2nd computer and install just like on the 1st computer

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Apr 16, 2014 3
New Here ,
Jul 28, 2014

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Hello Mr John T Smith

I tried to do as you suggested, but in my cloud it gives only one option to download and its for trial version. When I do this and want to license my program, it says that my serial number is not valid. I think that I can not use same serial number again, but then where do I get second serial number?

Thank you in advance

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Jul 28, 2014 3
Community Beginner ,
Dec 09, 2014

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This is my problem too, @Codykass! Did you have any luck resolving this?

I have signed out and signed in again - I am only given the option for a Trial. I clearly don't have a serial code so I am stumped. Help?

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Dec 09, 2014 0
Community Beginner ,
Mar 04, 2015

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I have the same issue. Did any of you find a solution?

Everything went perfectly well on my stationary computer at home - but I only get the opportunity to download Trial Versions from CC Desktop on my laptop (2nd computer). When I try to verify it asks for my serial number, which I obviously don't have since it's a subscription product. I'm logged in and my purchase (Student Edition) is shown correctly in my account overview.

I have no previous Adobe programs connected to my Adobe ID on the laptop.

Please, someone enlighten me!

Best, Sandra

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Mar 04, 2015 1
New Here ,
Jan 19, 2015

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I can install only trial versions on the 2nd computer...

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Jan 19, 2015 0
Community Beginner ,
Mar 20, 2015

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same here....

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Mar 20, 2015 0
Adobe Employee ,
Apr 16, 2014

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Hello Ndwyer,

You can visit https://creative.adobe.com/ to download your products. Also you can refer to the article: http://helpx.adobe.com/creative-cloud/help/install-apps.html which will give you the required instructions.

Please do let me know for any query.

Regards,

Ratandeep Arora

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Apr 16, 2014 2
Community Beginner ,
Jun 06, 2014

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If i install on a laptop and a desktop and at a later stage upgrade to a new laptop can i transfer to the new one or would that have already used my two installations

Thanks in advance

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Jun 06, 2014 1
Adobe Community Professional ,
Jun 06, 2014

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Activation is portable and reusable so, at any time, you can deactivate on one computer and activate on another (open any Cloud and click Help > Sign In or Help > Sign Out).

Activation & Deactivation Help

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Jun 06, 2014 2
New Here ,
Dec 22, 2014

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i have the same issue: I got one CC installed on iMac, and now i download everything and installed on my MacBook Pro, but the CC desktop app says "start trial" (i was signed in), and require serial number.

The version I use is a company license, and I was invited by mail, and there was no serial number.

Pls help. Thanks

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Dec 22, 2014 1
Community Beginner ,
Dec 22, 2014

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Adobe, I'd really like to bump this conversation for mr_miumiu and myself - help!

Still no luck.

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Dec 22, 2014 0
New Here ,
Jan 08, 2015

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Okay, lets add a third person to this probelm. I am trying to download full applications, not trial, to a new machine.

We all need directions on how to do this. I have Creative Cloud already.

I also need to know where I can go to see how many computers I currently have activated?

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Jan 08, 2015 0
Community Beginner ,
Mar 20, 2015

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Hello, as you'll see from all the replies here, this does not work. I can only start a trial, which is not fair considering I own the software. A trial will do for now as I need to use the laptop on a job oversees, but I should be able to have it for the rest of the year as it is paid for. If you could look into this and answer on the thread it would be great, thanks!

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Mar 20, 2015 0
New Here ,
Mar 28, 2015

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This does not work.  I have read and reread your links that you provided and I am still in the trail version.  Please help?

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Mar 28, 2015 0
New Here ,
Jan 08, 2015

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I'm having a similar problem... I was able to install CC on my new computer and PS and LR work fine... but i keep getting a splash screen informing me that II should "join now"  or "start trial".   I am logged in and everything is working properly... How do I get rid of the trial splash screen.

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Jan 08, 2015 0
New Here ,
Jan 08, 2015

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Same issue here.  Trying to install on second machine and only get the "Join Now" option.  Please help!

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Jan 08, 2015 0
New Here ,
Mar 28, 2015

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Yup!!  Just got a new system, and I can't use my subscription!  Just says trial!  I'm logged in under my user name and password, but can't figure out how to get to use my subscription and NOT the trial!  Has anyone got an answer to this one yet??

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Mar 28, 2015 0
New Here ,
Jun 04, 2015

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I am having the same problem.  Paid a yearly fee for Creative Cloud and now for new computer, I can only install trial versions.  Does any one at Adobe read these things?

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Jun 04, 2015 0
Most Valuable Participant ,
Sep 19, 2015

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Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Sep 19, 2015 0
New Here ,
Feb 27, 2016

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Log into your Creative cloud account from the 2nd computer. Click on the Adobe icon to the top right of the screen. Then click on Desktop Downloads, then Scroll all the way down to the Creative Cloud App and download it. Once that app is downloaded on your 2nd computer run and install and you should be good to go to install all the apps from there!

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Feb 27, 2016 2
New Here ,
May 20, 2016

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that worked- thank you!

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May 20, 2016 0
New Here ,
Sep 27, 2016

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Thank you, worked great.

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Sep 27, 2016 0
New Here ,
Dec 25, 2016

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Help! I did that but I'm still only given the option to try the service, not to download the one I already paid and installed in my first computer.

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Dec 25, 2016 0