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Internet Connection Error Issues while Installing Applications

New Here ,
May 23, 2020

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"You are offline, some experiences may be unavailable"

 

Experiencing this error repeatedly as I'm installing applications from CC. It's strange because the connection was perfectly fine a few hours earlier while installing photoshop & illustrator. Currently trying to install AE and this error keeps happening. It would be connected, AE set to "waiting" and then the computer suddenly goes offline.

 

So far I've tried:
- Checking my connection to adobe using links found on a help page

- Checking firewall (already disabled)

- Using the downloadable app that is available to reset hosts file (0 host files to fix found)

- Manually reset hosts file (nothing needed to reset)

- Search for GlobalSign Root CA in key utilities - activated, enabled, no issues found.

 

Essentially I've gone through the entire checklist in https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

And I still have connection issues. Any other possible help I can get regarding this? Or is this really just my internet being bad all of a sudden.

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Internet Connection Error Issues while Installing Applications

New Here ,
May 23, 2020

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"You are offline, some experiences may be unavailable"

 

Experiencing this error repeatedly as I'm installing applications from CC. It's strange because the connection was perfectly fine a few hours earlier while installing photoshop & illustrator. Currently trying to install AE and this error keeps happening. It would be connected, AE set to "waiting" and then the computer suddenly goes offline.

 

So far I've tried:
- Checking my connection to adobe using links found on a help page

- Checking firewall (already disabled)

- Using the downloadable app that is available to reset hosts file (0 host files to fix found)

- Manually reset hosts file (nothing needed to reset)

- Search for GlobalSign Root CA in key utilities - activated, enabled, no issues found.

 

Essentially I've gone through the entire checklist in https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

And I still have connection issues. Any other possible help I can get regarding this? Or is this really just my internet being bad all of a sudden.

TOPICS
Creative Cloud

Views

378

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 23, 2020 0
Adobe Employee ,
May 26, 2020

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Parkfunyo, do you own and manage the network the computer is connecting too?  If so, then verify you are able to connect to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.

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May 26, 2020 0