When I try to download a trial of Photoshop via Creative Cloud I continuously get an error message of no Internet connection (This is not the case). Can anybody help
Check the 'hosts" file for adobe entries. if you could see adobe entries there follow the below mentioned steps.
1. Go to the 'Hosts' file location.
WIN : C:\Windows\System32\drivers\etc
MAC: Go to finder menu on the top > go to folders > type '/etc', hit return.
2. move the hosts file to the desktop.
3. Open it.
WIN: open it with notepad.
MAC: double click it.
4. Delete all the adobe entries, as they are blocking your machine to connect to Adobe Activation Server.
5. Move it back to '/etc' folder.
Solution # 2
1. Check if you are working under any sort of firewall (system/network) / proxy.
2. Disable firewall / proxy.
Solution #3 (Should work)
Go for deployment : http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.
if nothing works, contact Adobe Tech support at : http://helpx.adobe.com/support.html
All I can say is THANK YOU Atul for a solution that finally worked.
Thanks a lot.
Solution #2 work for me.
Again, thanks a lot
I was having same problems too. In the end I bypassed the ISP (Telstra) DNS servers and used Googles (18.104.22.168 and 22.214.171.124) and it worked flawlessly. This is common issue with Telstra and I have bypssed them many times to solve the problem connecting to certain web sites or services.
Disabling a firewall so Adobe can detect the internet? Doesn't the fact that a firewall exists indicate that there is an internet connection accessible? This doesn't make sense to me and I don't like disabling my firewall, even briefly!
For the Community, this is my situation, just in case anybody has the same problem, and the way to fix it.
I had the same problem "Adobe C.C. Desktop" was making the updating of Photoshop (and other Adobe Suite programs) very slow or just stopped about 40%. (I'm using Windows 10 Pro, Updated to November 2019 Edition)
And depending on what date we are talking about, "Adobe C.C. Desktop" was also blocking my whole internet connection.
I've got a desktop Windows PC with an Optical Fiber connection that has a 600Mb Internet speed. I've got two routers:
- The first one, that decodes the Optical Fiber connection is an ONT and also a router supplied by my Internet Service Provider.
- The second one, that is downstream the first one, it's just a router, but with better protections and Wifi handling.
Following instructios of (Atul_Saini1) I have connected my computer directly to my first ONT + Router, without using second router.
(Anyway: it started to happen to me recently. Probably there has been some update of "Adobe C.C. Desktop" and since then this blocking problem has aroused). So I know now that anytime "Adobe C.C. Desktop" has an update, I've got to connect to my first ONT+Router.
Thank you very much, I hope it helps.