Highlighted

Internet connection problem with Creative Cloud

New Here ,
Aug 16, 2013

Copy link to clipboard

Copied

When I try to download a trial of Photoshop via Creative Cloud I continuously get an error message of no Internet connection (This is not the case). Can anybody help

Correct answer by Atul_Saini1 | Community Beginner

paulmoynagh,

Solution #1

Check the 'hosts" file for adobe entries. if you could see adobe entries there follow the below mentioned steps.

1. Go to the 'Hosts' file location.

WIN : C:\Windows\System32\drivers\etc

MAC: Go to finder menu on the top  > go to folders > type '/etc', hit return.

2. move the hosts file to the desktop.

3. Open it.

WIN: open it with notepad.

MAC: double click it.

4. Delete all the adobe entries, as they are blocking your machine to connect to Adobe Activation Server.

5. Move it back to '/etc' folder.

Solution # 2

1. Check if you are working under any sort of firewall (system/network) / proxy.

2. Disable firewall /  proxy.

Solution #3 (Should work)

Go for deployment : http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.

if nothing works, contact Adobe Tech support at : http://helpx.adobe.com/support.html

Regards,

Atul Saini


Topics

Creative Cloud

Views

11.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Internet connection problem with Creative Cloud

New Here ,
Aug 16, 2013

Copy link to clipboard

Copied

When I try to download a trial of Photoshop via Creative Cloud I continuously get an error message of no Internet connection (This is not the case). Can anybody help

Correct answer by Atul_Saini1 | Community Beginner

paulmoynagh,

Solution #1

Check the 'hosts" file for adobe entries. if you could see adobe entries there follow the below mentioned steps.

1. Go to the 'Hosts' file location.

WIN : C:\Windows\System32\drivers\etc

MAC: Go to finder menu on the top  > go to folders > type '/etc', hit return.

2. move the hosts file to the desktop.

3. Open it.

WIN: open it with notepad.

MAC: double click it.

4. Delete all the adobe entries, as they are blocking your machine to connect to Adobe Activation Server.

5. Move it back to '/etc' folder.

Solution # 2

1. Check if you are working under any sort of firewall (system/network) / proxy.

2. Disable firewall /  proxy.

Solution #3 (Should work)

Go for deployment : http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.

if nothing works, contact Adobe Tech support at : http://helpx.adobe.com/support.html

Regards,

Atul Saini


Topics

Creative Cloud

Views

11.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 16, 2013 0
Guide ,
Aug 16, 2013

Copy link to clipboard

Copied

There is a forum for Download, Install & Setup Help HERE. They may be able to offer some advice.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 16, 2013 0
Community Beginner ,
Aug 16, 2013

Copy link to clipboard

Copied

paulmoynagh,

Solution #1

Check the 'hosts" file for adobe entries. if you could see adobe entries there follow the below mentioned steps.

1. Go to the 'Hosts' file location.

WIN : C:\Windows\System32\drivers\etc

MAC: Go to finder menu on the top  > go to folders > type '/etc', hit return.

2. move the hosts file to the desktop.

3. Open it.

WIN: open it with notepad.

MAC: double click it.

4. Delete all the adobe entries, as they are blocking your machine to connect to Adobe Activation Server.

5. Move it back to '/etc' folder.

Solution # 2

1. Check if you are working under any sort of firewall (system/network) / proxy.

2. Disable firewall /  proxy.

Solution #3 (Should work)

Go for deployment : http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.

if nothing works, contact Adobe Tech support at : http://helpx.adobe.com/support.html

Regards,

Atul Saini


Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 16, 2013 0
Participant ,
Sep 13, 2013

Copy link to clipboard

Copied

All I can say is THANK YOU Atul for a solution that finally worked.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 13, 2013 0
Engaged ,
Nov 03, 2013

Copy link to clipboard

Copied

Thanks a lot.
Solution #2 work for me.

Again, thanks a lot

Saludos

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 03, 2013 0
New Here ,
Feb 17, 2014

Copy link to clipboard

Copied

I was having same problems too.  In the end I bypassed the ISP (Telstra) DNS servers and used Googles (8.8.8.8 and 8.8.4.4) and it worked flawlessly. This is common issue with Telstra and I have bypssed them many times to solve the problem connecting to certain web sites or services. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 17, 2014 1
New Here ,
Dec 10, 2015

Copy link to clipboard

Copied

@paulmoynagh

Disabling a firewall so Adobe can detect the internet?  Doesn't the fact that a firewall exists indicate that there is an internet connection accessible?  This doesn't make sense to me and I don't like disabling my firewall, even briefly!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 10, 2015 0
Community Beginner ,
Mar 03, 2020

Copy link to clipboard

Copied

For the Community, this is my situation, just in case anybody has the same problem, and the way to fix it.
I had the same problem "Adobe C.C. Desktop" was making the updating of Photoshop (and other Adobe Suite programs) very slow or just stopped about 40%. (I'm using Windows 10 Pro, Updated to November 2019 Edition)
And depending on what date we are talking about, "Adobe C.C. Desktop" was also blocking my whole internet connection. 
I've got a desktop Windows PC with an Optical Fiber connection that has a 600Mb Internet speed. I've got two routers:

- The first one, that decodes the Optical Fiber connection is an ONT and also a router supplied by my Internet Service Provider.

- The second one, that is downstream the first one, it's just a router, but with better protections and Wifi handling.
Following instructios of (Atul_Saini1) I have connected my computer directly to my first ONT + Router, without using second router.
Problem fixed!
(Anyway: it started to happen to me recently. Probably there has been some update of "Adobe C.C. Desktop" and since then this blocking problem has aroused). So I know now that anytime "Adobe C.C. Desktop" has an update, I've got to connect to my first ONT+Router.
Thank you very much, I hope it helps.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 03, 2020 0