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Invoice

New Here ,
May 14, 2020

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I have got an invoice of 180:- SEK. It says "Adobe Acropro Subs". What is this? Please send an answer as quickly as possible!

[PII removed in accordance with Adobe policy: 

https://community.adobe.com/t5/community-help/guidelines-and-tips-for-the-adobe-community/td-p/47881...]

 

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Invoice

New Here ,
May 14, 2020

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I have got an invoice of 180:- SEK. It says "Adobe Acropro Subs". What is this? Please send an answer as quickly as possible!

[PII removed in accordance with Adobe policy: 

https://community.adobe.com/t5/community-help/guidelines-and-tips-for-the-adobe-community/td-p/47881...]

 

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Adobe Community Professional ,
May 14, 2020

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Sounds like you're being charged for a subscription to Adobe Acrobat DC Pro.

 

I'm moving this to the Get Started forum, which is currently the appropriate forum for billing posts. 


The Community Help forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Abambo LATEST
Adobe Community Professional ,
May 14, 2020

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This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

The redirection is based on the language you selected which is based on the region you selected. Example: For Belgium, you can select Netherlands, French or English. Depending on that selection, you are redirected to the customer service. So, if your customer service is currently not available in your language, because it is office hours only, switch to an English speaking region and you may find help in English!

🙂

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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