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Is CC offering a 60 days free access in this time?

New Here ,
Mar 17, 2020

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Please see photo below. Is this offering true for freelance artists? Has anyone else seen this post. Thank you!

 

Melvin

 

PHOTO-2020-03-18-13-10-34.jpg

Tacfly is correct, Melvin.  The 60-day offer is available to some, not all,  individuals when they attempt to complete the cancellation process as discussed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.  The offers vary by region and individual.

 

You can find information about what Adobe is doing to help during the current pandemic at https://www.adobe.com/covid-19-response.html?promoid=RGJ8NJ5Q&mv=other.

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Is CC offering a 60 days free access in this time?

New Here ,
Mar 17, 2020

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Please see photo below. Is this offering true for freelance artists? Has anyone else seen this post. Thank you!

 

Melvin

 

PHOTO-2020-03-18-13-10-34.jpg

Tacfly is correct, Melvin.  The 60-day offer is available to some, not all,  individuals when they attempt to complete the cancellation process as discussed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.  The offers vary by region and individual.

 

You can find information about what Adobe is doing to help during the current pandemic at https://www.adobe.com/covid-19-response.html?promoid=RGJ8NJ5Q&mv=other.

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Adobe Community Professional ,
Mar 18, 2020

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I've moved this post from the Poorly named Community Help forum, which is for getting help using this forum system, to the Get Started forum.

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Most Valuable Participant ,
Mar 18, 2020

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Adobe Community Professional ,
Mar 19, 2020

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Good morning.
This was one of the things that was being done before the outbreak of COVID-19 and was offered to keep customers trying to cancel.
I've seen similar screens when I tried to cancel before, but at that time I canceled without receiving the benefit.
You have to go through the steps to see if you can get the same benefits.

It is in Japanese, but here is the story of the person who actually got the benefit.

https://shedxlife.com/pc/231/


TkfY(ACP),JAPAN

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Adobe Community Professional ,
Mar 19, 2020

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I think that's related to the process in the link below rather than the free Education access for distance learning.

https://petapixel.com/2020/03/18/adobe-is-giving-everyone-2-months-of-free-creative-cloud-heres-how-...

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Adobe Employee ,
Mar 20, 2020

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Tacfly is correct, Melvin.  The 60-day offer is available to some, not all,  individuals when they attempt to complete the cancellation process as discussed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.  The offers vary by region and individual.

 

You can find information about what Adobe is doing to help during the current pandemic at https://www.adobe.com/covid-19-response.html?promoid=RGJ8NJ5Q&mv=other.

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Adobe Community Professional ,
Mar 24, 2020

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"The 60-day offer is available to some individuals"

 

Jeff, to clarify: if  someone begins the cancellation process and this offer does not come up, what happens? Do they complete the cancellation and pay the cancellation fee?

 

~ Jane

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Adobe Employee ,
Mar 24, 2020

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Yes, you are correct Jane.  For complete details on the cancellation procedure, see http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.

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