Is there any way I can upgrade Photoshop CS6 to 13.1.2 (without getting the U44M1P7 error)?

Report · Jun 08, 2013

I did everything suggested in the forums. Deactivated, uninstalled, used the cleaner tool, re-installed, tried upgrading from different versions, the whole gamut. No use. I simply cannot upgrade.

My worry is that when CC comes out in a couple of weeks, I won't be able to upgrade. And I will be stuck with 13.0.1 forever.

Thanks,

-Onur

Report · Jun 08, 2013

Hi Onur Orhon,

Photoshop update 13.0.1.2 is a non cloud update. This update is not for cloud versions of Photoshop CS6.

Report · Jun 08, 2013

I'm talking about the 13.1.2 cloud update. I am stuck at 13.0.1 right now. Make sense?

Report · Jun 08, 2013

Which operating system are you running?

Report · Jun 09, 2013

I'm running Windows 7 64bit. The same problem. Tried everything (deactivated, unistall, cleanner toll, clear adobe folders). Nothing makes possible install PS update 13.1.2. Logfile says:

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | -------------------------------------- Summary --------------------------------------

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | - 0 fatal error(s), 3 error(s)

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | Win OS version: 6.1.1.0 64 bit Type: 1

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 |

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | ----------- Payload: Adobe Photoshop CS6 Core_13.1.2_AdobePhotoshop13-Core 13.1.2.0 {4E02C584-5A78-4D4F-AB74-67C5665F8A00} -----------

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\boost_threads.dll")(Seq 15)

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | ----------- Payload: Adobe Photoshop CS6 Core_x64_13.1.2_AdobePhotoshop13-Core_x64 13.1.2.0 {59482051-CFF2-47AE-B944-A7352D74A8B5} -----------

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plugin.dll")(Seq 14)

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | ----------- Payload: Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13-Support 13.1.2.0 {B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D} -----------

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\patcher_trigger\patchTrigger")(Seq 5)

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 |

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | Please search the above error string(s) to find when the error occurred.

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | These errors resulted in installer Exit Code mentioned below.

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | -------------------------------------------------------------------------------------

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 |

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | Exit Code: 7 - Unable to complete Silent workflow.

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | Please see specific errors for troubleshooting. For example, ERROR: DF045 ...

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | END - Installer Session

06/09/13 04:17:08:516 | [INFO] | | OOBE | DE | | | | 3052 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Any possible sollution?

Report · Jun 10, 2013

Hi GollumRP,

How many Adobe Software are currently installed on your machine.

After uninstalling the software Delete the below mentioned folders manually.

On Windows Machine

%temp%

C:\Program Files\Adobe

C:\Program Files\Common Files\Adobe

C:\Program Files\Common Files\Macrovision Shared

C:\Program Files (x86)\Adobe

C:\Program Files (x86)\Common Files\Adobe

C:\Program Files (x86)\Common Files\Macrovision Shared

C:\ProgramData\Adobe

C:\ProgramData\FLEXnet

C:\Users\<user_name>\AppData\Roaming\Adobe

C:\Users\<user_name>\AppData\Roaming\com.adobe (All com.adobe files)

C:\Users\<user_name>\AppData\Local\Adobe

C:\Users\<user_name>\AppData\LocalLow\Adobe

After deleting these folder restart the computer then try to install the software and try to update the software.

Regards,

Abhijit

Report · Jun 10, 2013

I just did all of these and resinstalled. Funny, now Application manager says I'm up to date. And I still stuck at 13.0.1.

Report · Jun 10, 2013

Hi Onur,

I sent you Private message.

regards,

Abhijit

Report · Jun 10, 2013

Abhijit can you please post the solution to this discussion once you have completed your discussion with Onur?

Report · Jun 10, 2013

OK, as instructed by Abhijit, I deleted the two fonts that were causing the installation problem, then uninstalled, reinstalled. Now getting a slightly different error log (below).

Current state is, Photoshop 13 runs fine, despite these errors. However, I still cannot upgrade to 13.1.2. The culprit could be these errors I'm getting during initial install, or something else. I don't know. But here you go:

- 0 fatal error(s), 8 error(s), 2 warning(s)

----------- Payload: {8085C16A-3148-40B4-BC8B-12ED59C9C478} Recommended Common Fonts Installation x64 2.0.0.0 -----------

WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\CharlemagneStd-Bold.otf'(Seq 28)

ERROR: DF012: Unable to find file(Seq 28)

ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\CharlemagneStd-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 28)

ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 28)

----------- Payload: {63594DD4-0241-422A-93A5-B6530040E1C7} Required Common Fonts Installation x64 2.0.0.0 -----------

WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\MyriadPro-BoldIt.otf'(Seq 46)

ERROR: DF012: Unable to find file(Seq 46)

ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadPro-BoldIt.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 46)

ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 46)

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050: - Required Common Fonts Installation x64: Install failed

ERROR: DW050: - Recommended Common Fonts Installation x64: Install failed

Report · Jun 11, 2013

Hi Jeff,

Manual clean up of all the Adobe Folders after Uninstalling Photshop did the trick.

After that we got some error while installing Photoshop and the Error logs shows the issue with some Fonts.

After deleting the Problematic Fonts we again tried installing Photoshop and got success in that.

After that Updates also got installed without any issues.

In this situation the Installed Package got corrupted somehow and the only fix is to uninstall Photoshop and delete all the Adobe Folders. Reinstall should after that.

Regards,

Abhijit

Report · Jun 11, 2013

Thanks Abhijit for the update and resolving GollumRPs installation difficulties!

Report · Jun 11, 2013

Unfortunatly my update problem persist...

Report · Jun 12, 2013

Gollum,

What is the current version of Ps (Help->System Info), if you have 13.0.1.2 already applied then you need to re-install Ps to get Ps 13.1.2.

As 13.1.2 is a subscription patch this would not get applied over 13.0.1.2. Please uncheck 13.0.1.2 update available.

If this still does not resolves your issue i would setup a connect session.

Please mail me @ asnigam@adobe.com.

Regards,

Ashutosh

Report · Jun 13, 2013

Greetings Ashutosh,

I've cleaned all adobe products following the instructions in the thread.

After that, I've installed (using creative cloud) the Photoshop CS6.

The version currently installed (before any update) is:

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

When I open the Adobe Application Manager, it shows me that an update for Photoshop is avaiable. When I ask for details for the update, it shows the following updates will be applied if I click at the Update button:

- Adobe Photoshop 13.0.1.2

- Adobe CSXS InfrastrucrureCS6

- Dynamic Link Media Server CS6 1.0.1

- Adobe Photoshop 13.1.2 for Creative Cloud

As you can see, it will apply 13.0.1.2 if I click Update and the other update will fail. How can I disable this update for the 13.1.2 work?

Report · Jun 13, 2013

Hi Gollum,

You can go ahead and install the Update. Everything will get install except 13.0.1.2 as it is for Perpetual License.

You will get U44M1P7 error only for 13.0.1.2 so dont worry.

Regards,

Abhijit

Report · Jun 13, 2013

Today, when I oppened the Adobe Application Manager, the update 13.0.1.2 did not showed up and then I could update normally to 13.1.2. As the update script came from Adobe every time, I think the previus script was broken and they fixed it.

Well, now it is updated. Thanks for the help.

Report · Jun 13, 2013

That's amazing. Thanks for updating us GollumRP.

Report · Jun 12, 2013

Just so you know, Abhijit's post was about my update problem, not Gollum's.

I'd like to thank the Adobe support, and especially Abhijit for resolving my issues. His persistent approach and attention to detail paid off at the end. After two days and long phone/remote connections, I'm now up and running with no issues.

Cheers,

-Onur

Report · Jun 10, 2013

For the last install, only Photoshop.

Ok. I'll try this tomorrow.

Abhijit Kr. wrote:
Hi GollumRP,
How many Adobe Software are currently installed on your machine.
After uninstalling the software Delete the below mentioned folders manually.
On Windows Machine
%temp%
C:\Program Files\Adobe
C:\Program Files\Common Files\Adobe
C:\Program Files\Common Files\Macrovision Shared
C:\Program Files (x86)\Adobe
C:\Program Files (x86)\Common Files\Adobe
C:\Program Files (x86)\Common Files\Macrovision Shared
C:\ProgramData\Adobe
C:\ProgramData\FLEXnet
C:\Users\<user_name>\AppData\Roaming\Adobe
C:\Users\<user_name>\AppData\Roaming\com.adobe (All com.adobe files)
C:\Users\<user_name>\AppData\Local\Adobe
C:\Users\<user_name>\AppData\LocalLow\Adobe
After deleting these folder restart the computer then try to install the software and try to update the software.
Regards,
Abhijit

Report · Jun 11, 2013

Abhijit Kr. wrote:
Hi GollumRP,
How many Adobe Software are currently installed on your machine.
After uninstalling the software Delete the below mentioned folders manually.
On Windows Machine
%temp%
C:\Program Files\Adobe
C:\Program Files\Common Files\Adobe
C:\Program Files\Common Files\Macrovision Shared
C:\Program Files (x86)\Adobe
C:\Program Files (x86)\Common Files\Adobe
C:\Program Files (x86)\Common Files\Macrovision Shared
C:\ProgramData\Adobe
C:\ProgramData\FLEXnet
C:\Users\<user_name>\AppData\Roaming\Adobe
C:\Users\<user_name>\AppData\Roaming\com.adobe (All com.adobe files)
C:\Users\<user_name>\AppData\Local\Adobe
C:\Users\<user_name>\AppData\LocalLow\Adobe
After deleting these folder restart the computer then try to install the software and try to update the software.
Regards,
Abhijit

Hello Abhijit,

I've tried what you suggested and it dit not worked.

Here is what I've done:

1) Uninstalled all Adobe Apps (is this case, only Photoshop was installed)

2) Runned Adoble cleaner with the option all products

3) Delete the folders:

%temp%

C:\Program Files\Adobe

C:\Program Files\Common Files\Adobe

C:\Program Files\Common Files\Macrovision Shared

C:\Program Files (x86)\Adobe

C:\Program Files (x86)\Common Files\Adobe

C:\Program Files (x86)\Common Files\Macrovision Shared

C:\ProgramData\Adobe

C:\ProgramData\FLEXnet

C:\Users\<user_name>\AppData\Roaming\Adobe

C:\Users\<user_name>\AppData\Roaming\com.adobe (All com.adobe files)

C:\Users\<user_name>\AppData\Local\Adobe

C:\Users\<user_name>\AppData\LocalLow\Adobe

4) Rebooted

5) Installed Adobe Application Manager

6) Installed PS

7) Rebooted and Updated PS. The Update to the Cloud version did not worked. Error log:

06/11/13 19:49:39:983 | [INFO] | | OOBE | DE | | | | 2104 | -------------------------------------- Summary --------------------------------------

06/11/13 19:49:39:999 | [INFO] | | OOBE | DE | | | | 2104 | - 0 fatal error(s), 3 error(s)

06/11/13 19:49:39:999 | [INFO] | | OOBE | DE | | | | 2104 | Win OS version: 6.1.1.0 64 bit Type: 1

06/11/13 19:49:39:999 | [INFO] | | OOBE | DE | | | | 2104 |

06/11/13 19:49:39:999 | [INFO] | | OOBE | DE | | | | 2104 | ----------- Payload: Adobe Photoshop CS6 Core_13.1.2_AdobePhotoshop13-Core 13.1.2.0 {4E02C584-5A78-4D4F-AB74-67C5665F8A00} -----------

06/11/13 19:49:39:999 | [INFO] | | OOBE | DE | | | | 2104 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\boost_threads.dll")(Seq 15)

06/11/13 19:49:39:999 | [INFO] | | OOBE | DE | | | | 2104 | ----------- Payload: Adobe Photoshop CS6 Core_x64_13.1.2_AdobePhotoshop13-Core_x64 13.1.2.0 {59482051-CFF2-47AE-B944-A7352D74A8B5} -----------

06/11/13 19:49:39:999 | [INFO] | | OOBE | DE | | | | 2104 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plugin.dll")(Seq 14)

06/11/13 19:49:39:999 | [INFO] | | OOBE | DE | | | | 2104 | ----------- Payload: Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13-Support 13.1.2.0 {B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D} -----------

06/11/13 19:49:39:999 | [INFO] | | OOBE | DE | | | | 2104 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\patcher_trigger\patchTrigger")(Seq 5)

06/11/13 19:49:39:999 | [INFO] | | OOBE | DE | | | | 2104 |

06/11/13 19:49:39:999 | [INFO] | | OOBE | DE | | | | 2104 | Please search the above error string(s) to find when the error occurred.

06/11/13 19:49:39:999 | [INFO] | | OOBE | DE | | | | 2104 | These errors resulted in installer Exit Code mentioned below.

06/11/13 19:49:39:999 | [INFO] | | OOBE | DE | | | | 2104 | -------------------------------------------------------------------------------------

I do not know what else to do. Could you please help me?

Thx

Report · Jun 10, 2013

Windows 8.

Report · Jun 10, 2013

Hi Onur,

I would advise you to uninstall Photoshop and Reinstall it.

Try updating the software afterward.

Let us know if it helps.

regards,

Abhijit

Adobe Community

Is there any way I can upgrade Photoshop CS6 to 13.1.2 (without getting the U44M1P7 error)?

1 Correct answer