Issue Downloading Adobe Audition

[Martha5C79]

Hi Adobe Community!

I am a student in Dufferin Peel Catholic District School Board and I have an Adobe account (made by using my school email, the board provides students with free accounts if they sign in with their school email). In my account, I'm supposed to have access to and be able to download Adobe Audition; the website even says that my laptop is compatible. But every time I hit "Install," I'm told to download a file "Audition_Set-Up" so I can get started, and then a new window for my Adobe Creative Cloud Desktop app opens. However, Audition isn't listed in the list of available apps and services in my Creative Cloud Desktop app. Other times, when I try to download Audition from the website, a new tab open and says that Audition is dowloading although nothing happens. Moreover, when trying to dowload again, I got another pop-up that read "Error 1706." It seems like something new happens every time. My laptop is a Sony Vaio (model PCG-3J1L) that has just updated to Windows 10 (originally it was Windows 7). It also has a multicore processor and meets other system requirements to run Adobe Audition. Initially, I thought that maybe the download wouldn't work because my laptop is old, but that may not be the case. What should I do? Should I contact anyone else or anyone specific?

Thanks

[kglad]

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if audition is not listed there it's because your computer is not compatible.  here are the audtion specs (though the most likely problem is you don't have a 64 bit cpu/os or your os is not current):

Processor	Multicore processor with 64-bit support
Operating system	Microsoft® Windows 10 (64 bit) version 1803 or higher.
RAM	4GB of RAM
Hard disk space	4GB of available hard-disk space for installation; plus additional free space required during installation (cannot install on removable flash storage devices)
Monitor resolution	1920x1080 or larger display
OpenGL	OpenGL 2.0 capable system
Sound card	Sound card compatible with ASIO protocol, WASAPI, or Microsoft WDM/MME

from: Audition User Guide (adobe.com)

[Martha5C79]

Okay, thanks! I tried using the link but the download still wouldn't work...I'm assuming it's probably because one of the reasons you listed. I'll try finding an alternative.

Thanks again for your help!

[kglad]

you could not download the cc desktop app?

or you could download and you could install the cc desktop app but audtion was not listed?

or something else?

[Martha5C79]

Sorry for the late response and not being specific. The download opened the Creative Cloud desktop app, but Audition wasn't listed there.

[kglad]

no problem.  that just confirms that your computer doesn't meet specs (as you surmised).

[Martha5C79]

Alright, thanks for helping! Have a great day 🙂