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Issue with app start up, saving, loading etc.

New Here ,
Mar 09, 2020

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So for the past 6 days, I have been unable to complete any freelance work as none of my apps on my Adobe creative package are loading. The start up page for each app (if on the rare occassion launches) is completely blacked out and blank. And when it can open a file (if and when it does), I can never save as, open a new document, or export the files correctly. My work is all on hold and I'm starting to lose clients as I cannot complete any work on Photoshop, Illustrator, InDesign or Lightroom (I have all the apps and none of them are working).

 

I have done all I can from looking at the forums and even called Adobe Support, but the gentleman on the phone didn't provide any assistance whatsoever. I have re-installed and un-installed the Adobe Creative Cloud app, used the file cleaner from Adobe as well as re-download all my apps. Update my Mac (it's all current) and clear some of my harddrive. This hasn't solved anything.

 

What can I do so I can finally use my Adobe suite.

 

One extra note is that I am paying for my subscription monthly and am from the UK, but situted in Australia right now on a short term visa, I noticed on my account it prompts me to buy a new package. Maybe is it due to my license being only a UK one? Maybe I am wrong, but this has crossed my mind. I refiuse to pay extra and double for my apps and subscription. 

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Issue with app start up, saving, loading etc.

New Here ,
Mar 09, 2020

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So for the past 6 days, I have been unable to complete any freelance work as none of my apps on my Adobe creative package are loading. The start up page for each app (if on the rare occassion launches) is completely blacked out and blank. And when it can open a file (if and when it does), I can never save as, open a new document, or export the files correctly. My work is all on hold and I'm starting to lose clients as I cannot complete any work on Photoshop, Illustrator, InDesign or Lightroom (I have all the apps and none of them are working).

 

I have done all I can from looking at the forums and even called Adobe Support, but the gentleman on the phone didn't provide any assistance whatsoever. I have re-installed and un-installed the Adobe Creative Cloud app, used the file cleaner from Adobe as well as re-download all my apps. Update my Mac (it's all current) and clear some of my harddrive. This hasn't solved anything.

 

What can I do so I can finally use my Adobe suite.

 

One extra note is that I am paying for my subscription monthly and am from the UK, but situted in Australia right now on a short term visa, I noticed on my account it prompts me to buy a new package. Maybe is it due to my license being only a UK one? Maybe I am wrong, but this has crossed my mind. I refiuse to pay extra and double for my apps and subscription. 

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Creative Cloud

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Mar 09, 2020 0
Adobe Community Professional ,
Mar 09, 2020

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Let me move this to the Get Started forum for you, where you are more likely to receive an answer to your question.

Note that the Community Help forum is for help in how to use the Adobe Communities. Product questions should be posted in the associated product community.

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Mar 09, 2020 0
Adobe Community Professional ,
Mar 09, 2020

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One extra note is that I am paying for my subscription monthly and am from the UK, but situted in Australia right now on a short term visa, I noticed on my account it prompts me to buy a new package. Maybe is it due to my license being only a UK one? 

 

That is not the problem. The license can be used worldwide during your travel assignements.

 

Please tell us more about your operating system and version, the software and version. Please use EXACT version numbers. "Latest version" does not tell us that you really have the latest version and will no more be true at the next version level.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Mar 09, 2020 0
New Here ,
May 22, 2020

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Dear Adobe,

Issue with app hung up, saving etc.

There is an error while working on my photoshop app, experincing delay or hang while working in my photoshop application, moreover i coudnt save any file after delayed editing.

What is the issue?  

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May 22, 2020 0
Abambo LATEST
Adobe Community Professional ,
May 24, 2020

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Please tell us more about your operating system and version, the software and version. Please use EXACT version numbers. "Latest version" does not tell us that you really have the latest version and will no more be true at the next version level. Hardware config could also help.

 

Currently my crystal ball tells me that a lack of information is the problem... 😉

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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May 24, 2020 0