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Issue with Signing In

New Here ,
Apr 06, 2020 Apr 06, 2020

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I've been having some issues with logging in to my Adobe account. Everytime I try to sign in, I get this error message:

Your Personal Account has been deactivated. Please review our Terms of Use  and contact Adobe Customer Support if you believe this is an error.

When I try to create a new account, it refuses to let me, saying that the email is already in use. As Customer Support is not available due to the wait times, are there any suggestions on here on what I should do?

Thanks. 

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correct answers 1 Correct Answer

Adobe Employee , Apr 06, 2020 Apr 06, 2020
Jk1357, I am sorry that you are encountering problems accessing your account.  Please contact our support team directly at https://helpx.adobe.com/contact.html.  While there is a longer than the typical wait time, due to the current pandemic, only our support team via chat or phone will be able to resolve any account related errors.

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Adobe Employee ,
Apr 06, 2020 Apr 06, 2020

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Jk1357, I am sorry that you are encountering problems accessing your account.  Please contact our support team directly at https://helpx.adobe.com/contact.html.  While there is a longer than the typical wait time, due to the current pandemic, only our support team via chat or phone will be able to resolve any account related errors.

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New Here ,
Oct 16, 2020 Oct 16, 2020

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Dear jk1357,

Did you get this problem resolved? I got the same message and the chatfunction clearly doesn't seem to work...

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New Here ,
Oct 20, 2020 Oct 20, 2020

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Problem with Signing in to Adobe.

I put my email into the bar, and then it takes me to my account. I haven't touched the 'Remember Me' button. I want to reset my password, but since it keeps taking me to my account, I can't reset it. What do I do?

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New Here ,
Jan 28, 2021 Jan 28, 2021

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I am also having trouble signing in to the digital editors as I do not know what my adobe ID, is I have tried to put in my user name and my email and it has not worked. I have even tried making a new account and it still does not work, how do I log in, and with what information. What is my adobe ID and where can it be found

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