Issues installing photoshop/creative cloud on new laptop

New Here ,
Oct 23, 2020

Copy link to clipboard

Copied

Hi there, 

 

I recently bought a new Dell laptop (with Windows 10) and yesterday (22/10/20) tried to install lightroom, photoshop and creative cloud directly from adobe site. They install with errors so then I can't open them. I have tried uninstalling and reinstalling again but to no avail. The errors are:

 

0xc000007b

MSVCP140.dll

VCRUNTIME140.dll

 

I'm not entirely technologically minded so if any suguested solutions could be made as dummy proof as as possible I would apreciate it! 

 

Thank you for any help you can give!!

 

K x

TOPICS
Creative Cloud, Installation

Views

55

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Oct 23, 2020

Copy link to clipboard

Copied

Hi there, 

Please refer to this article for help:

https://helpx.adobe.com/creative-cloud/kb/missing-msvcp110dll.html

 

Thanks 

Kanika

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Kate Kennelly AUTHOR LATEST
New Here ,
Oct 23, 2020

Copy link to clipboard

Copied

Hi yes I found this before. I have tried solution 1 - it did not work. I dont understand solution 2. 

 

K

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more