It keeps asking me to login with my son's gmail not my own

New Here ,
May 05, 2021 May 05, 2021

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I had to reinstall windows on my pc & reinstall Adobe. But it keeps asking me to login using my 11yo son's gmail not my own gmail. I try clicking on 'open with a different account' but then it won't let me login with my gmail

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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Hi @Stripey5CB1,

 

May I ask you witch Adobe product you are using? Generally, Adobe Creative Cloud lets you log-in with your Adobe ID when you start an Adobe CC program. If the wrong person is signed in, you can sign out that person:

Abambo_0-1620206046971.png

But I do not think that this matches your problem.

 

ABAMBO | Hard- and Software Engineer | Photographer

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LEGEND ,
May 05, 2021 May 05, 2021

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What "Adobe" are you trying to reinstall?

If you have a paid-for plan, what account did you take it out with?

You say you can't login - but WHAT are you trying to login to? Adobe have so many choices, we have to figure out which area you're in.

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