It keeps saying: your trial period has ended although I payed for it

[Margreet5EAE]

Although I bought Photoshop and Illustrator in March, i cannot use it. I did a uninstall en re install several times, than I could use it and then I have the same problem again:  It keeps saying: your trial period has ended (Mac OS Big sur 11.2.3).

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[Margreet5EAE]

I finally received some support by phone and my problem is solved: I had to log out in my app creative cloud and login again. Now I see my purchased apps and can use them, pffffff very happy