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It won't install...

New Here ,
Sep 29, 2020

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I am being told this will not install because I have not paid.  I HAVE PAID!  I have my confirmation email AND I have proof my transaction went through the bank.  I cannot contact anyone because it refuses to sign me in until I pay!  I have an assingment due.  What in the world am I supposed to do?  Anyone else experience this issue?

 

 

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It won't install...

New Here ,
Sep 29, 2020

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I am being told this will not install because I have not paid.  I HAVE PAID!  I have my confirmation email AND I have proof my transaction went through the bank.  I cannot contact anyone because it refuses to sign me in until I pay!  I have an assingment due.  What in the world am I supposed to do?  Anyone else experience this issue?

 

 

TOPICS
Installation

Views

34

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Sep 29, 2020 0
Most Valuable Participant ,
Sep 29, 2020

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Log-in to your account and click this link https://account.adobe.com/products to verify that Adobe shows your information

 

If not, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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