J'ai acheté la mise a jour Photoshop elements 2021, mais on me dit Erreur 195

New Here ,
Oct 22, 2020 Oct 22, 2020

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La mise a jour s'interrompt et un message de Erreur 195 apparait:  On m'avertit que je dois avoir OS 10.11 ou plus recent; pourtant j'ai  OS 10.13 .... Ai-je payé pour rien ?

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Adobe Community Professional ,
Oct 22, 2020 Oct 22, 2020

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It seems the alert about the minimum OS version requirement is wrong, you need MAC OS 10.14 or above. See the following

https://helpx.adobe.com/photoshop-elements/system-requirements.html

-Manan

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New Here ,
Oct 30, 2020 Oct 30, 2020

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How could I get a refund ?  I cannot install it on my computer...... I have OS 10.13.6Capture d’écran 2020-10-22 à 20.20.58.pngCapture d’écran 2020-10-22 à 23.45.19.pngCapture d’écran 2020-10-22 à 20.20.37.png

Capture d’écran 2020-10-30 à 10.12.59.png

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Adobe Community Professional ,
Oct 30, 2020 Oct 30, 2020

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See the following link for details on how to apply for a refund and its eligibility

https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

-Manan

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