Jahres-Abo geht nicht mehr.

New Here ,
Aug 19, 2020 Aug 19, 2020

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Ich habe im Februar 2020 ein Jahresabo mit einer Guthabenkarte begonnen. Vor einer Woche wollte ich Fotos bearbeiten und musste feststellen, das Photoshop, Lightroom und Lightroom C nicht mehr funktionieren.
Wenn ich meine Abos nicht wieder bekomme, dann lösche ich mein Konto und ihr habt einen Kunden weniger.
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Adobe Community Professional , Aug 19, 2020 Aug 19, 2020
Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068 -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html This part copied from Nancy_OShea 1. Open CC Desktop App. 2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on y...

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Adobe Community Professional ,
Aug 19, 2020 Aug 19, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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