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Just paid AE, not installing on Win10

New Here ,
Apr 27, 2020

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It hangs at 5%. I installed everything else, this is stuck.

No errors displayed, tried the obvious computer restart.

BTW the email from Adobe to confirm the address goes to NOT FOUND on their website!

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I am already starting to regret prepaying one year.

It's true that if you pirate a software, you have LESS PROBLEMS than if you pay for one.

I just HATE when I pay and it doesn't work.

Who pays me back for my wasted time?! Who gives me back the time I lose and that I will not be able to get from my expiring license?!

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Installation, New user

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Just paid AE, not installing on Win10

New Here ,
Apr 27, 2020

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It hangs at 5%. I installed everything else, this is stuck.

No errors displayed, tried the obvious computer restart.

BTW the email from Adobe to confirm the address goes to NOT FOUND on their website!

---

I am already starting to regret prepaying one year.

It's true that if you pirate a software, you have LESS PROBLEMS than if you pay for one.

I just HATE when I pay and it doesn't work.

Who pays me back for my wasted time?! Who gives me back the time I lose and that I will not be able to get from my expiring license?!

Topics

Installation, New user

Views

951

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 27, 2020

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Mperoncelli, what error messages do you encounter while attempting to install After Effects CC?  Do you own and manage the computer and network that you are installing After Effects CC on?

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Adobe Community Professional ,
Apr 27, 2020

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Have you downloaded and installed Creative Cloud desktop app yet?  You need that to manage your apps and services.  Meanwhile, see this help article.

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

 

Nancy O'Shea, ACP
Alt-Web.com

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