• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Just paid AE, not installing on Win10

New Here ,
Apr 27, 2020 Apr 27, 2020

Copy link to clipboard

Copied

It hangs at 5%. I installed everything else, this is stuck.

No errors displayed, tried the obvious computer restart.

BTW the email from Adobe to confirm the address goes to NOT FOUND on their website!

---

I am already starting to regret prepaying one year.

It's true that if you pirate a software, you have LESS PROBLEMS than if you pay for one.

I just HATE when I pay and it doesn't work.

Who pays me back for my wasted time?! Who gives me back the time I lose and that I will not be able to get from my expiring license?!

TOPICS
Installation , New user

Views

1.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 27, 2020 Apr 27, 2020

Copy link to clipboard

Copied

Mperoncelli, what error messages do you encounter while attempting to install After Effects CC?  Do you own and manage the computer and network that you are installing After Effects CC on?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 27, 2020 Apr 27, 2020

Copy link to clipboard

Copied

LATEST

Have you downloaded and installed Creative Cloud desktop app yet?  You need that to manage your apps and services.  Meanwhile, see this help article.

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines