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Anyone know how I can get a hold of a real Adobe support person? Looked all over the support/help area of the site looking for chat or phone number or something, but *nothing* (just lots of links, forum/blog pointers, etc.). My free trial has expired and I purchased the photography plan on 1/7 (which shows on my statement) but this isn't registering in my account (it indicates I need to purchase a plan and that my trial has expired). Help please...
-David
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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
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Hi John,
Thx, I went through all of this and I'm still in the same situation. I can login/logout of my Adobe account both in the CC desktop app (Win10) and online with any browser (Edge, FF, Chrome).
What I really find interesting is that there's no contact information for me to leverage(??). A lot of help talks about "contacting" Adobe (chat, etc.) but I can't ever find an email address, a phone number, or the live chat link. What's going on here?
I have a charge on my credit card (and the trial has expired) and I'd like to know why I can't run Lightroom or Photoshop :(.
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Go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...