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La aplicación de escritorio de Creative Cloud no carga!

New Here ,
Oct 11, 2020

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Buenas, mi problema es que la aplicacion de creative cloud no quiere cargar (ya hice TODOS los pasos) que se indican en su pagina de resolucion de problemas paso a paso... 

Necesito alguna solucion o respuesta debido a que si me urge utilizarlo por que me dedico a la creacion de contenido y no puedo estar con esos problemas. Muchas Gracias! 

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

make sure your computer meets specs:

The Creative Cloud desktop app has the following requirements:

  • Microsoft® Windows 10 (64-bit only) and later
  • Mac OS X v10.12 and later
  • Internet connection

 

if it does, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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La aplicación de escritorio de Creative Cloud no carga!

New Here ,
Oct 11, 2020

Copy link to clipboard

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Buenas, mi problema es que la aplicacion de creative cloud no quiere cargar (ya hice TODOS los pasos) que se indican en su pagina de resolucion de problemas paso a paso... 

Necesito alguna solucion o respuesta debido a que si me urge utilizarlo por que me dedico a la creacion de contenido y no puedo estar con esos problemas. Muchas Gracias! 

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

make sure your computer meets specs:

The Creative Cloud desktop app has the following requirements:

  • Microsoft® Windows 10 (64-bit only) and later
  • Mac OS X v10.12 and later
  • Internet connection

 

if it does, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

TOPICS
File sync

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18

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Oct 11, 2020 0
Adobe Community Professional ,
Oct 12, 2020

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make sure your computer meets specs:

The Creative Cloud desktop app has the following requirements:

  • Microsoft® Windows 10 (64-bit only) and later
  • Mac OS X v10.12 and later
  • Internet connection

 

if it does, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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