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Laptop required reboot and now cannot deactivate CS6

New Here ,
Feb 03, 2020

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Hi guys

I recently had to wipe my computer after it crashed and reinstall Mojave (not upgrading to Catalina as then my CS 6 Suite won't work). However when I try to open InDesign etc it's saying I need to Uninstall CS6 even though I no longer have access to the old files as the backups were corrupted. Any ideas on how I can deactivate an old licence if I don't have the files anymore and reinstall CS 6 again?

Many thanks!

Jade

 

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Activation, Installation

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Laptop required reboot and now cannot deactivate CS6

New Here ,
Feb 03, 2020

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Hi guys

I recently had to wipe my computer after it crashed and reinstall Mojave (not upgrading to Catalina as then my CS 6 Suite won't work). However when I try to open InDesign etc it's saying I need to Uninstall CS6 even though I no longer have access to the old files as the backups were corrupted. Any ideas on how I can deactivate an old licence if I don't have the files anymore and reinstall CS 6 again?

Many thanks!

Jade

 

Topics

Activation, Installation

Views

76

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Feb 03, 2020

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Is it saying you need to deactivate your license, or is it saying you need to uninstall? These seem to be two very different things. Exact message please. 

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Most Valuable Participant ,
Feb 03, 2020

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
Click here https://helpx.adobe.com/contact/support.html
-then click the '3 dots inside a circle' at the lower right to chat with a person

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