Lavasoft plug-in causes CC 2017 applications to crash or run slowly

Explorer ,
Nov 03, 2016 Nov 03, 2016

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I have just downloaded the latest version of Photoshop CC (2017) and it won't even open. It says 'Adobe Photoshop CC 2017 has stopped working'. When I click 'Debug' it says 'An unhandled win32 exception occurred in Photoshop.exe [22540].

I have tried loading it up holding down Ctrl+Alt+Shift to delete the settings file (as someone else suggested) but it didn't fix the problem.

Anyone know how I can fix this?

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Explorer ,
Nov 03, 2016 Nov 03, 2016

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Mine opens, but opens to just a blank grey page, i can click open document and it goes to file search but when i click the document to open, nothing happens, once i force quit using ctrl, alt and delete its still there in the background and i have to force close it again.

The same happens with After Effects.

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Explorer ,
Nov 03, 2016 Nov 03, 2016

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Weird!

My After Effects seems to be working, but Photoshop is completely broken.

Damnit Adobe.

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Explorer ,
Nov 03, 2016 Nov 03, 2016

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damn indeed, typically got a deadline this weekend as well!

just been online chatting with Ad and they took over my computer, scary moment! lol

but they created a new user on my machine (windows 10) and then the apps seemed to work.

So some strange corruption with regards to adobe cloud being signed in to my current profile I'm assuming, no resolve as of yet, he said he'd escalate the problem and id hear back on email so ill update here if I get anything back.

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Explorer ,
Nov 03, 2016 Nov 03, 2016

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I was about to use the chat help as well. But I will wait to see what they come up with for you. I just reverted back to 2015.5 for now.

Thanks for the update!

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New Here ,
Nov 03, 2016 Nov 03, 2016

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Having the same issues....ADOBE PLEASE FIX THIS NOW. 

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Community Beginner ,
Nov 03, 2016 Nov 03, 2016

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Having the same problem here

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Community Beginner ,
Nov 03, 2016 Nov 03, 2016

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Same problem here too.  I tried to go back to 2015.5 and now it also crashes with the same problem...

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Adobe Employee ,
Nov 03, 2016 Nov 03, 2016

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Kinkersnick127, Sknne77, Russell PROCOPY, NoahDIDesign, IbT, and Ade do you receive any errors during the installation process for Photoshop CC 2017.  You can find details on how to locate the installation log files at Creative Cloud 2015 download and install errors​.  If you are seeing any errors in the log then please feel free to post them to this discussion.

If Photoshop CC 2017 is installed properly but not functioning then I would encourage you to post in the Photoshop General Discussion forum at Photoshop General Discussion .

I am sorry that you are all facing difficulties launching Photoshop CC 2017.  Since this discussion is in the Creative Cloud Download & Install forum I want to verify that there are no installation failures which are causing the current difficulties you are experiencing in Photoshop CC 2017.

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Explorer ,
Nov 03, 2016 Nov 03, 2016

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Its not just Photoshop for me though, its Ae and Ap that dont work properly either.

ill check the log out, cheers for the response Jeff.

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Explorer ,
Nov 03, 2016 Nov 03, 2016

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Hey Jeff,

Thanks for the response. No install errors here, and no log files showing any problems. I will re-post my original message into the Photoshop forum though, if you think that will help...

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Adobe Employee ,
Nov 03, 2016 Nov 03, 2016

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Thanks for update Kinkersnick127.  Yes if you are not facing a download or install error then community for the software title will be able to provide more guidance on why the application itself is crashing or not behaving as expected.

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Community Beginner ,
Nov 03, 2016 Nov 03, 2016

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I get the following:

-------------------------------------------------------------------------------------


09/28/16 15:28:22:198 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 13328 | ************************* END Adobe Setup *************************

09/28/16 15:28:22:207 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 10256 | Inside hdpimCreateSession

09/28/16 15:28:22:207 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 10256 | Entering into 'createHDPIMSession'

09/28/16 15:28:22:207 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 10256 | new session '{F21C6371-E877-4F75-B196-91EF7021C7CF}' created

09/28/16 15:28:22:207 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 10256 | Exiting hdpimCreateSession, new session ID is '{F21C6371-E877-4F75-B196-91EF7021C7CF}'

09/28/16 15:28:22:225 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 10256 | Inside hdpimInstallProduct with request <DriverInfo><ProductInfo><SAPCode>ACR</SAPCode><CodexVersion>9.7</CodexVersion><Platform>win32</Platform><BuildVersion>9.7.0.112</BuildVersion></ProductInfo><RequestInfo><ClientWorkingDirectory>C:\Users\Ib\AppData\Local\Temp\{8CA953D2-74E8-42F4-9343-D642B037F868}</ClientWorkingDirectory><InstallDir></InstallDir><PackageServiceURL>https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/applications</PackageServiceURL><x-api-key>CreativeCloud_v3_8</x-api-key><prefMigration>FALSE</prefMigration><PreserveInstallData>true</PreserveInstallData><ConflictXML>C:\Users\Ib\AppData\Local\Temp\{8CA953D2-74E8-42F4-9343-D642B037F868}\{5DDA75E1-00AA-44ED-AC11-74A8F3BB48AC}</ConflictXML><DeleteUserPreferences>false</DeleteUserPreferences></RequestInfo></DriverInfo>

09/28/16 15:28:22:225 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 10256 | Exiting hdpimInstallProduct with status '0'

09/28/16 15:28:23:695 | [INFO] | | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 12724 | Successfully deleted directory from path: C:\Users\Ib\AppData\Local\Temp\ETR98C3.tmp. Recursive: 1

09/28/16 15:28:23:695 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 12724 | Populating install data from Application JSON

09/28/16 15:28:25:218 | [INFO] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 12724 | Successfully executed runtime installer custom hook exe from path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\Runtime\customhook\RuntimeCustomHook.exe with return code 0

09/28/16 15:28:25:218 | [INFO] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 12724 | No packages to process, this may be if all packages are already installed or all conditions failed

09/28/16 15:28:25:218 | [FATAL] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 12724 | Error occured in install product workflow with error code 130

09/28/16 15:28:25:257 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 14300 | Exit Code: 130

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 0 warnings(s)


FATAL: Error occured in install product workflow with error code 130

-------------------------------------------------------------------------------------


09/28/16 15:28:25:280 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 10256 | Inside hdpimTerminateSession

09/28/16 15:28:25:763 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 10256 | Exiting hdpimTerminateSession, successfully closed session '0'

09/28/16 15:28:25:774 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 12964 | Exit Code: 130

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 0 warnings(s)


FATAL: Error occured in install product workflow with error code 130



-------------------------------------------------------------------------------------


11/03/16 09:58:04:323 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 9160 | ************************* END Adobe Setup *************************

11/03/16 09:58:04:525 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 10184 | ************************* START Adobe Setup *************************

11/03/16 09:58:04:525 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 10184 | Adobe Setup Version: 3.9.1.335

11/03/16 09:58:04:655 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2904 | Inside hdpimCreateSession

11/03/16 09:58:04:656 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2904 | Entering into 'createHDPIMSession'

11/03/16 09:58:04:656 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2904 | new session '{D01832FC-B5B3-41B7-A2CD-DF5A825B0F26}' created

11/03/16 09:58:04:657 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2904 | Exiting hdpimCreateSession, new session ID is '{D01832FC-B5B3-41B7-A2CD-DF5A825B0F26}'

11/03/16 09:58:05:559 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2904 | Inside hdpimRepairProduct with request <DriverInfo><ProductInfo><SAPCode>AME</SAPCode><CodexVersion>11.0.0</CodexVersion><Platform>win64</Platform></ProductInfo><RequestInfo><InstallLanguage>en_GB</InstallLanguage></RequestInfo></DriverInfo>


11/03/16 09:58:05:560 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2904 | Exiting hdpimRepairProduct with status '0'

11/03/16 09:58:05:561 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 7272 | Populating repair data from database HDPIM.db

11/03/16 09:58:05:666 | [WARN] | | HDSetup | HDPIM | HDPIMDBHelper | | HDPIM | 7272 | target folder 'C:\Users\Public\Documents\AdobeInstalledCodecs' does not exist, treating package 'AdobeMediaEncoder11AllTrial' as uninstalled

11/03/16 09:58:05:667 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 7272 | Sorting packages to repair

11/03/16 09:58:05:667 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 7272 | Selecting packages to Repair

11/03/16 09:58:07:029 | [INFO] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 7272 | Successfully executed runtime installer custom hook exe from path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\Runtime\customhook\RuntimeCustomHook.exe with return code 0

11/03/16 09:58:07:030 | [WARN] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 7272 | There is no package to proccess

11/03/16 09:58:07:030 | [INFO] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 7272 | No packages to process, this may be if all packages are already installed or all conditions failed

11/03/16 09:58:07:030 | [FATAL] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 7272 | Error occured in repair workflow with error code 130 error message

11/03/16 09:58:07:107 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 7076 | Exit Code: 130

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 2 warnings(s)


FATAL: Error occured in repair workflow with error code 130 error message

WARN: target folder 'C:\Users\Public\Documents\AdobeInstalledCodecs' does not exist, treating package 'AdobeMediaEncoder11AllTrial' as uninstalled

WARN: There is no package to proccess

-------------------------------------------------------------------------------------


11/03/16 09:58:07:154 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2904 | Inside hdpimTerminateSession

11/03/16 09:58:07:638 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2904 | Exiting hdpimTerminateSession, successfully closed session '0'

11/03/16 09:58:07:655 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 10184 | Exit Code: 130

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 2 warnings(s)


FATAL: Error occured in repair workflow with error code 130 error message

WARN: target folder 'C:\Users\Public\Documents\AdobeInstalledCodecs' does not exist, treating package 'AdobeMediaEncoder11AllTrial' as uninstalled

WARN: There is no package to proccess

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Adobe Employee ,
Nov 03, 2016 Nov 03, 2016

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Thanks for the update IbT.  From your log it appears you are receiving Error Code 130 when attempting to install the new updates?  Are other individuals in this discussion thread receiving the same error in the installation logs?  An example from Ibt's install logs can be found below:

09/28/16 15:28:25:280 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 10256 | Inside hdpimTerminateSession

09/28/16 15:28:25:763 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 10256 | Exiting hdpimTerminateSession, successfully closed session '0'

09/28/16 15:28:25:774 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 12964 | Exit Code: 130

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Error occured in install product workflow with error code 130

Details on how to locate the installation logs can be found at Creative Cloud 2015 download and install errors .

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Explorer ,
Nov 03, 2016 Nov 03, 2016

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checked mine and dont see any errors on install, the app works if I set up a temp user on windows 10, that's the odd thing, somewhere along the lines Ps Ae and Ap boot up, but the hang when they get into the initial screen and no welcome message pops up or anything. But on the other account it works, cannot for the life of me figure out why.

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Community Beginner ,
Nov 04, 2016 Nov 04, 2016

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I got a couple of warnings:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 2 warnings(s)

WARN: Check and correct file/folder & parent directory permission and then try again. (Failed in GetNamedSecurityInfo)

WARN: Warning (Code = 174) executing in command 'SetPermissionCommand' for package: 'AdobePhotoshop18-Core_x64', version:18.0.0.53

Please note that after the failure, I removed Photoshop 2017 and reinstalled 2015.5 and get the SAME crash with 2015.5 now.  At teh moment I am unable to install and run any version.

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Community Beginner ,
Nov 04, 2016 Nov 04, 2016

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FIXED

I found a link to the fix in another post...  It worked for me.  I'm up and running now.

13. Re: Photoshop CC 2017 crashes on opening

Akash SharmaAdobe Employee

Please refer the article below to solve this issue Photoshop crashes with Lavasoft Chrome extension installed

You may also simply rename the file LavasoftTcpService64.dll to Old.LavasoftTcpService64.dll located :-C:\Windows\system32\LavasoftTcpService64.dll and that should fix the problem.

~Akash

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Explorer ,
Nov 04, 2016 Nov 04, 2016

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Doesn't apply to me, I haven't got anything Lavasoft related installed.

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New Here ,
Nov 04, 2016 Nov 04, 2016

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Try searching for .dll, I thought I don't have anything lavasoft installed (I dont have chrome extension and there is nothing among apps), but I found the dll, and now photoshop works.

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Community Beginner ,
Nov 04, 2016 Nov 04, 2016

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This solved all the problems.

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Adobe Employee ,
Nov 04, 2016 Nov 04, 2016

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Thank you IbT for the update that your were also facing difficulty with Lavasoft.

For other individuals affected by Error Code 130, and removing the Lavasoft Chrome extension does not resolve the issue, then please remove the current installation and reinstall.  Error Code 130 should be a temporary error and removal and reinstalling should allow for a successful installation.

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Explorer ,
Nov 04, 2016 Nov 04, 2016

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LavasoftTcpService64.dll

No items match your search.

that's what I got, and still having issues, I obviously haven't got the same issues as the ones that this Lavasoft dll removal solved.

My issue is across the apps, Ps, Ae and Ap, they boot up but just hang

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Community Beginner ,
Nov 05, 2016 Nov 05, 2016

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Same here. Can't perform any functions in PS without a ton of lag.

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New Here ,
Feb 08, 2017 Feb 08, 2017

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where did you search .dll?

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Adobe Community Professional ,
Feb 08, 2017 Feb 08, 2017

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C:\Windows\system32\LavasoftTcpService64.dll

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