le chargement de vos applications semble prendre plus de temps que d'habitude

New Here ,
Jan 18, 2021 Jan 18, 2021

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Bonjour,

lors de l'installation de creative cloud l'apliquation n'arrete pas de charger et me note "le chargement de vos applications semble prendre plus de temps que d'habitude" j'ai desinstallé plusieurs fois mais à chaque fois le mem problème. j'ai un PC en windows 10.

nicolas

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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