License is not working anymore

Jan 01, 2014

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I have a LEGAL version of CS6 Design & Web primium. I have installed it about a year ago and registered bij Adobe. If I look on the site, my CS6 and licensenumber is available. Still it does not work. Eveytime it says my trail version comes to an end and I have to buy it. But I already bought it.

I tried to reinstall, but that does not work either. How can I get it to work again???

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License is not working anymore

Jan 01, 2014

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I have a LEGAL version of CS6 Design & Web primium. I have installed it about a year ago and registered bij Adobe. If I look on the site, my CS6 and licensenumber is available. Still it does not work. Eveytime it says my trail version comes to an end and I have to buy it. But I already bought it.

I tried to reinstall, but that does not work either. How can I get it to work again???

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Jan 01, 2014 0
Jan 01, 2014

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Jan 01, 2014 0
Jan 01, 2014

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Thank you for your reply. The method mentioned in the link I already tried

without succes. The cleaner tool also did not work out

2014/1/1 Mylenium <forums_noreply@adobe.com>

Re: License is not working anymore created by Mylenium<http://forums.adobe.com/people/Mylenium>in *Photoshop

General Discussion* - View the full discussion<http://forums.adobe.com/message/5971073#5971073

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Jan 01, 2014 0
Jan 01, 2014

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Thank God I'm not the only one!

I do have exactly the same problem. Same version of this packet, registered, licensenumber available on the Adobe side under My Adobe, suddenly this is a "trial version" which I have to buy (again) etc. etc.

And worse: I tried a chat with one of the agents, who didn't know the answer, but opened a "support case" for me. Result: after three weeks waiting: no reaction at all.

Then I made a phone call which resulted in a 1 1/2 hour conversation with an adobe guy (very helpfull), which took over my computer, did a lot of things, in the end removed CS6 completely and did let me download a new version (with the same validation nbr.) with the instruction to try to install this one and pick up contact again in case it shouldn't work. Result: it still doesn't work, and the Adobe "service" agent I contacted next day to work further on this issue now claims that my version is not suitable for technical support, so he couldn't help me. So now I have nothing anymore.

All together it's driving me crazy for almost a month now, so Mylenium: thank you for your (hopefully) helpfull suggestions! I sure will try them, because so far Adobe itself is really letting me down on this. Very, very disappointing for such an "Up Market" Company!

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Jan 01, 2014 0
Jan 01, 2014

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In addition to my first reply: I tried the cleaning tool and re-installed, but unfortunatly it didn't work, my validation nbr. is still corrupted (trial use only).

And the first few solutions in the link above didn't work either (for instance: one of them is to change the FLEXnet-service, but in my services overview [running Windows 7 x64] there is no Flexnet service to be found. So I'm afraid this isn't gonna work.

Anyone any suggestions? Tnx anyway.

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Jan 01, 2014 0
Adobe Employee ,
Jan 01, 2014

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Hi,

Please mail us the following logs:

amt3.log and oobelib.log and PDApp.log that can be found in %temp% on Win

Or

Amt3.log and oobelib.log in /tmp on mac and PDApp.log in ~/Library/Logs on Mac.

This would help us in finding the root cause.Apologize for the inconvenience.

Regards,

Ashutosh

asnigam@adobe.com

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Jan 01, 2014 0
Jan 03, 2014

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Thank you for your help.

I bought this software with a teacherslicense. It was told that is was unlimmited. But it isn't. Mistake from the supplier who has given me a solution. Problem is solved.

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Jan 03, 2014 0
Jan 03, 2014

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Dear MSnhl,

What a coïncidence! I bought mine with an unlimited teacherlicense as well. So maybe it’s the same problem. Could you tell me please what the solution is (b.t.w. is your supplier perhaps “Surfspot”)?

Kind regards,

PeterB131

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Jan 03, 2014 0
Jan 04, 2014

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It is Surfspot indeed. They admit there has been a mistake on their site. So get in contact!! I got a new license for a year.

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Jan 04, 2014 0
Jan 04, 2014

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Ah! Thnx a lot. Will contact them immidiatly, hope this is the solution.

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Jan 04, 2014 0
Jan 13, 2014

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Well my problem is not solved. I can't mail surfpot, I don't understand it. I just want a licence-number.

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Jan 13, 2014 0
Jan 13, 2014

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Ah! I did it by logging in on the SurfSpot website on my personal account and posted a message to the service desk in which I described the problem. They immidiatly recognised the problem and offered a new serial number (although only for one year). But at least the problem was solved for now. Hope they’ll do at least the same for you.

Kind regards,

Peter

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Jan 13, 2014 0
Jan 13, 2014

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Thanks Peter for your answer.

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Jan 13, 2014 0
Jan 13, 2014

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Good Luck!

P.

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Jan 13, 2014 0