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Lightroom 5.7

New Here ,
Nov 05, 2019 Nov 05, 2019

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Im trying to start up a new install of Lightroom 5.7 as my old hard drive crashed.  I was able to install it and then had Error 16 show up, which seemed to resolve after permissions were fixed on all Adobe software. I tried again to start up the program and now have Error 5 showing up.

Any thoughts??

 

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Download and install, Mac, Problem or error

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Adobe Employee , Nov 05, 2019 Nov 05, 2019
Ronmp49987284, what process did you use to install Lightroom 5.7.1 on the new computer? Did you perform a clean install, on a new drive, or did you transfer the application from the failing drive to the new drive? Error 16 typically occurs due to a file permission failure that happens the licensing files have been copied from one computer to another.  You can find more information on this error at https://helpx.adobe.com/creative-cloud/kb/configuration-error.html. I am not familiar with Erro...

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Adobe Employee ,
Nov 05, 2019 Nov 05, 2019

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Moving to correct community

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Adobe Employee ,
Nov 05, 2019 Nov 05, 2019

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Ronmp49987284, what process did you use to install Lightroom 5.7.1 on the new computer? Did you perform a clean install, on a new drive, or did you transfer the application from the failing drive to the new drive?

 

Error 16 typically occurs due to a file permission failure that happens the licensing files have been copied from one computer to another.  You can find more information on this error at https://helpx.adobe.com/creative-cloud/kb/configuration-error.html.

 

I am not familiar with Error 5 while opening Lightroom 5.7.1.  Can you please post a screenshot of the error, Ronp49987284?

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New Here ,
Nov 06, 2019 Nov 06, 2019

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Adobe Employee ,
Nov 06, 2019 Nov 06, 2019

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Thanks, Ronmp49987284, I look forward to the answers to the other questions which I asked.

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New Here ,
Nov 06, 2019 Nov 06, 2019

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I did the install on a new drive, the tech i chatted with sent me the link for a clean install.

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Adobe Community Professional ,
Nov 06, 2019 Nov 06, 2019

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Are you attempting a fresh new install on Catalina?  See the help article below.

https://helpx.adobe.com/lightroom-cc/kb/macos-catalina-compatibility.html

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 06, 2019 Nov 06, 2019

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I’m wondering if 5.7 is incompatible with Catalina. 

 
Ron 

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New Here ,
Jun 02, 2020 Jun 02, 2020

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I tried to install Lightroom 5.7 on my new Macbook (Catalina 10.15.4) and after the installation got this error:

Configuration error

[..]

Error: 5

 

I chatted with support, but they told me that the old version wouldn't be compatible with Catalina, and I should upgrade.

Now, I only use Lightroom a couple of times a year, so I'm not keen on buying into a subscription plan.

So I tinkered around a bit.

 

I knew that LR worked just fine on my previous Mac (also Catalina), so it should be possible.

First, I copid all Lightroom files from my old Mac to the new one, and alas, it worked!

Then, I tried to find out what file made the difference.

Turns out, that all you have to do to make it work is to edit the file "/Library/Application Support/Adobe/Lightroom/Lightroom 5.0 InstallCookie" and replace "CCM" with "Standalone".

After that, when opening LR again, I get prompted with the registration screen and the app works just fine.

 

Also, the download link was removed from the Adobe website.

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