Highlighted

Lightroom 5 reinstall won't accept serial no

New Here ,
Mar 11, 2020

Copy link to clipboard

Copied

Chat agent suggested I came here. I have LR 5.7 (purchased not subscription) on Mac desktop and want to install on Mac laptop.

Installed OK but won't accept serial no - "The serial number you have entered is invalid.Try again ...."

Mac High Sierra 10.13.6. 24 character serial in 4 by 6 boxes.

As far as I remember it was an upgrade purchased from Adobe.

Desktop installation indicatess both original and upgrade serials.

Views

162

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Lightroom 5 reinstall won't accept serial no

New Here ,
Mar 11, 2020

Copy link to clipboard

Copied

Chat agent suggested I came here. I have LR 5.7 (purchased not subscription) on Mac desktop and want to install on Mac laptop.

Installed OK but won't accept serial no - "The serial number you have entered is invalid.Try again ...."

Mac High Sierra 10.13.6. 24 character serial in 4 by 6 boxes.

As far as I remember it was an upgrade purchased from Adobe.

Desktop installation indicatess both original and upgrade serials.

Views

163

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 11, 2020 0
Most Valuable Participant ,
Mar 11, 2020

Copy link to clipboard

Copied

Is it asking for a “qualifying serial” at all?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 11, 2020 0
New Here ,
Mar 11, 2020

Copy link to clipboard

Copied

No, it just says "provide a serial number"
Tony Riley
(Edited by Mod JSM to remove personal info. Phone #s.)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 11, 2020 0
New Here ,
Mar 11, 2020

Copy link to clipboard

Copied

Just Shoot Me - Thanks for your reply. It only asks for the actual serial, and I then do as you say. But there is not then a second set of boxes asking for any QPV.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 11, 2020 0
Adobe Community Professional ,
Mar 11, 2020

Copy link to clipboard

Copied

Are you entering the LR 5 serial number in the first dialog window?

Not an previous version serial?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 11, 2020 0
New Here ,
Mar 11, 2020

Copy link to clipboard

Copied

Yes current serial in first dialog, there is no second window or dialog.
Did you see my post regarding possible corruption of my Adobe Account ID?
Not relevant?
Thnx for trying to help
Tony Riley

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 11, 2020 0
Adobe Community Professional ,
Mar 12, 2020

Copy link to clipboard

Copied

Yes I saw your other post. I actually work from the webpages for these forum and not from email so I see all posts to the dicussions I reply to.

 

IMO having a wrong address and or something that looks corrupted in your online Adobe account pages should not have anything to do with getting LR5 working on your system.

 

I have a Mac that has OS X 10.13.x on it but have not tried to install LR 5 on it. I do have the Mac install DMG. So maybe latter today I might try installing it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 12, 2020 0
New Here ,
Mar 12, 2020

Copy link to clipboard

Copied

Hi - Thnx for that. I just talked to Adobe - my version of Lightroom (5.7)
can't update on High Sierra. So I've bought into their subscription CC
model, and am just installing LR and Pshop on desktop and laptop. When I've
tried tethering with the new LR on the laptop, I'll get back to report.
Thanks for sticking with me, I appreciate the help.
Tony

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 12, 2020 0
Adobe Community Professional ,
Mar 12, 2020

Copy link to clipboard

Copied

Funny but I just got done installing LR 5 (5.7.1) on High Sierra. Running fine.

 

Best wishes.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 12, 2020 0
New Here ,
Mar 13, 2020

Copy link to clipboard

Copied

Yes, but apparently they limit the number of upgrades, and I'd had around 4 from my original purchase. Anyway I'm happy with the subscription, covers PShop and Bridge as well. All OK now. So thanks again for your attempts to help.

Best wishes

Tony

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 13, 2020 0
Adobe Community Professional ,
Mar 11, 2020

Copy link to clipboard

Copied

And a vaild serial should start with 1160 and be 24 total Number characters long.

At the first screen it should ask for the actual serial # for LR 5. Then once that is entered Correctly a second set of boxes should come up asking for the serial # from a Qualifying Previous Version. Any previous version serial # will work, even back to LR V1.

Once that is enter you may get a Registration screen that you do not have to fill out. And then the program should function.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 11, 2020 0
New Here ,
Mar 11, 2020

Copy link to clipboard

Copied

I don't know if relevant, but I've noticed in my Adobe account Notifications, The Street Address has a corrupted entry, putting my postcode as Aberdeen, when it is Kendal.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 11, 2020 0