Lightroom 6 no longer works after system board change

Community Beginner ,
Feb 13, 2021 Feb 13, 2021

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Hi,

 I suspect this problem has been solved before but my understanding is that it requried adobe support, and yet adobe support (chat channel) has punted to the support community:

 

After a my computer received a new system board, Lightroom 6 won't run anymore.  I'm hopeful that I no further description is necessary as I see posts on this topic that describe the use of a hardware signature that breaks when one gets a new system board.  

 

How can this be resolved if the support team is unable to solve it?

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correct answers 1 Correct Answer

Community Beginner , Feb 15, 2021 Feb 15, 2021
bzztthe answer is to be more persistent with Adobe support and they walk you through the process of re-activating.  no re-install required 

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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Did you try uninstalling and reinstalling?

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Community Beginner ,
Feb 13, 2021 Feb 13, 2021

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I haven't tried anything yet, as I'm still trying to learn what the real issue is, and I'm not fond of trial and error especially if there is a simple and trival motion at Adobe that can correct the problem. my install has been an upgrade upon upgrade all the way from version 4, and I don't see a reason to take the risks of such heroics if there is a simplier solution. 

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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>>>my install has been an upgrade upon upgrade all the way from version 4

 

The only difference between full versions and upgrades is the serial number. Thus, when you have multiple versions installed which you have progressively upgraded over a period of time, all that's required is to re-install the latest version you own - in your case just version 6 - no need to worry about any earlier versions. Although it may seem quite drastic, I view reinstalling as routine if I hit issues such as yours.

 

After reinstalling an upgrade you don't need to have a "full" version already installed. Just enter your version 6 serial number (even if that's an upgrade number) then enter the serial number from an earlier version - such as version 5 - when prompted.

 

Hard to say what the root cause of your current issue is. However, in your position and as Peru Bob suggests, I would uninstall everything and re-install just version 6.

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Community Beginner ,
Feb 13, 2021 Feb 13, 2021

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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Possibly. Have you tried it? Did it work?

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Community Beginner ,
Feb 13, 2021 Feb 13, 2021

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My opening post reflects what happened!  

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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I thought you meant you'd found that link since this discussion began.

 

So, if it did not work, try reinstalling.

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Community Beginner ,
Feb 15, 2021 Feb 15, 2021

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bzzt

the answer is to be more persistent with Adobe support and they walk you through the process of re-activating.  no re-install required 

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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Good to hear. Thanks for the follow up.

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