Lightroom 6 Serial for new PC

New Here ,
Apr 26, 2021 Apr 26, 2021

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Hi there,
I´ve bought LR6 in 2017 and installed it on my Laptop. My Laptop had a CPU / Motherboard failure but I was able to rescue my Harddrive.

After installing LR6 on my new Laptop I get the message, that my serial number is in use on another PC and that I should "logout" from Lightrrom on my old PC within the next 30 days to aktivate the software for my new PC.

Since my old PC is dead (doesn`t even start the BIOS) I am not able to logout from my old PC.

Any advise how to solve my problem and get my LR6 serial number converted to my new PC/Laptop?

Thanks in advance


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Most Valuable Participant ,
Apr 26, 2021 Apr 26, 2021

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Hi John, thank you for your help.

I was able to solve the problem via german Adobe-Hotline. Your advices to log in etc. was helpfull since it helped the support to solve my problem quickly.

Have a nice day!  

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